Resource Compliance Specialist

• Oct 2022 - Present

As Resource Compliance Specialist, I am responsible for reviewing copyright, grammar, syntax, formatting, and functionality of learning resources, e-learning resources, LMS course builds, and LMS assessment tools across a wide range of disciplines including but not limited to Training and Assessment, Business Services, Community Services, Financial Services, and Early Childhood Care. Listed below are my key responsibilities: 1. Corrects grammar, spelling, typos, and punctuation. 2. Ensures proper sentence structure and accurate word choice. 3. Removes redundancy and wordiness. 4. Checks for adherence to audience expectations. 5. Checks if subject-specific terminology is used. 6. Checks the formatting and layout of documents. 7. Checks the formatting and layout of the LMS assessment tools. 8. Checks for consistency in choice of wording and paraphrasing across the document. 9. Checks for plagiarism, copyright and attribution. 10. Checks the functionality of LMS course builds and LMS assessment tools. 11. Ensures that the fields contain the appropriate properties for the LMS assessment tool. 12. Modifies the LMS assessment tool components by updating the HTML and CSS properties. 13. Works closely with the LMS Administrators and Web Application Developers towards set goals and project plans and timeframes. Show less

Resource Compliance Specialist

• Apr 2022 - Oct 2022

As a Resource Compliance Specialist, I was responsible for responding to tickets received through feedback and processing resolutions to the queries. I also provided support in copy editing tasks as needed. Listed below were my key responsibilities:1. Reviewed Zoho Desk daily for tickets.2. Followed ticket response and resolution process.3. Coordinated with development team project managers and team leaders in resolving tickets.4. Coordinated with Customer Experience team in updating tickets.5. Ensured that tickets are responded to within the allocated time.6. Ensured that tickets are resolved within the allocated time.7. Conducted initial investigation of audit reports and provided recommendations to Development Team.8. Created and maintained logs for client feedback and resolutions tracker.9. Created and maintained logs for audit reports and resolutions.10. Performed copy editor tasks when there are no tickets. Show less

Copyeditor and Proofreader

• May 2021 - Apr 2022

As Copyeditor and Proofreader, I was responsible for reviewing copyright, grammar, syntax, and formatting of learning resources and e-learning resources across a wide range of disciplines including but not limited to Training and Assessment, Business Services, Community Services, Financial Services, and Early Childhood Care.Listed below were my key responsibilities:1. Corrected grammar, spelling, typos, and punctuation.2. Ensured proper sentence structure and accurate word choice.3. Removed redundancy and wordiness.4. Checked for adherence to audience expectations.5. Checked if subject-specific terminology is used.6. Checked the formatting and layout of documents.7. Checked for consistency in choice of wording and paraphrasing across the document.8. Checked for plagiarism, copyright and attribution.9. Worked closely with the Development Team towards set goals and project plans and timeframes. Show less

High School English Teacher

• Jun 2016 - Jun 2021

High School English Teacher

• Jul 2015 - Jun 2016