Experience

Lions Eye Bank of Wisconsin

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Donor Support Specialist

  • Nov 2020 - Present

  I have the unique opportunity to help restore vision through ocular tissue donation. I connect with families regarding their loved one's decision to donate ocular tissue, deep-dive medical records to confirm eligibility, and ensure that all the needed paperwork is complete and accurate. It's rewarding, challenging, and I feel blessed every day that I have the chance to help those in need. I have the unique opportunity to help restore vision through ocular tissue donation. I connect with families regarding their loved one's decision to donate ocular tissue, deep-dive medical records to confirm eligibility, and ensure that all the needed paperwork is complete and accurate. It's rewarding, challenging, and I feel blessed every day that I have the chance to help those in need.



University of Wisconsin-Madison

• Higher Education
• 700 & Above Employee

• HIPAA Incident Investigator

  • Nov 2019 - Nov 2020

  Investigated reported or suspected HIPAA violations for the UW Madison Health Care Component (HCC). Reported findings of investigations to HCC Privacy and Security Coordinators. My position required that I was able to understand and manage technical aspects of how PHI is shared, and withstand the tedium of searching through back-end files and code. I also had to utilize effective communication and interview skills when the case work was not related to a technical exposure of PHI. Unfortunately, I was unable to stay in this position due to Covid. Show less



Bluetree Network

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Center Specialist Level II

  • Nov 2018 - Apr 2019

  Epic Generalist, certified. Provided technical support to clinical staff at Johns Hopkins Health. Epic Generalist, certified. Provided technical support to clinical staff at Johns Hopkins Health.



Dane County

• Government Administration
• 500 - 600 Employee

• Communicator

  • Jan 2017 - Jan 2018

  Answered calls for service in a busy 911 call center. Provided (sometimes) life-saving instructions over the phone while adhering to protocols. Communicated policy and procedure of local police, EMS, and fire departments to the general public. Maintained composure in very high stress situations. Dane County geography was a major emphasis in this position, as the response to calls varied from jurisdiction to jurisdiction. Answered calls ranging from "What time is the parade in Mount Horeb" to...well, you can imagine the worst. Show less



UW Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Scheduling Specialist

  • Apr 2011 - Jan 2017

  Scheduled appointments in a very busy Medical Specialty clinic, and coordinated appointments with outside departments as needed. Worked as front-line staff for 35 physicians and 11 fellows, often answering over 100 phone calls per day. Collected medical records for triage and for new patients. Provided brief education on the subjects of Microbiology, HIV/AIDS, and Fecal Bacterial Transplants to potential patients calling in to the clinic. My favorite aspect of this position was the heavy phone traffic and opportunities to provide education to the public. Show less

• Emergency Department Coordinator

  • Dec 2007 - Apr 2011

  Managed all incoming communications for Level 1 Trauma Center, and directed the information to the appropriate staff or departments. Arrived new patients, collected demographic information, and updated established patients as needed. Coordinated the operations of EMT staff as they worked in the department, prioritizing their duties with availability. Collected co-pays from patients being discharged from the department as appropriate. Highest honor: The Director of Emergency personally asked me to join her Administrative team after I left the department. I was remembered and sought after. Show less



Heartland Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Assistant Branch Manager

  • Nov 2003 - Mar 2007

  Heartland promotes from within, so I quickly rose from Teller, to Teller Supervisor, to the Assisted Branch Manager position. My duties were related to consumer lending - document collection, credit monitoring and analysis, policy and regulation governance- and cash management for the branch location. Other tasks included totaling the daily deposit, and buying and selling cash to the Federal Reserve Bank. Being able to maintain and quickly repair machines played a part in my role as well, as I helped bag and balance three ATM's for the branch. Show less