Experience

Chosen Payments
• United States
• Financial Services
• 1 - 100 Employee
• Operations Manager

  • Apr 2019 - Present


Apex Systems for Centurylink

• Project Manager

  • Oct 2016 - Apr 2019

  Track and follow up on progress of fiber build projects for wholesale division by managing incremental and completion timelines. Act as liaison for engineers, production managers, customers, and end users. Interpret site visit documents, diagrams, and field notes to compile customer requirements. Keep internal systems updated with project progress. Track and follow up on progress of fiber build projects for wholesale division by managing incremental and completion timelines. Act as liaison for engineers, production managers, customers, and end users. Interpret site visit documents, diagrams, and field notes to compile customer requirements. Keep internal systems updated with project progress.



The Appliance Guy

• United States
• Individual and Family Services

• Owner

  • Aug 2012 - Apr 2019

  Manage all administrative, advertising, marketing, customer service, and financial aspects of the business. Daily work can include, but is not limited to, keeping on top of regulations and licensing, filing taxes, preparing financial statements, social media interaction, email, promoting business on multiple sites, building and maintaining website, posting advertisements, creating printed material, sales, managing contractors, etc. Manage all administrative, advertising, marketing, customer service, and financial aspects of the business. Daily work can include, but is not limited to, keeping on top of regulations and licensing, filing taxes, preparing financial statements, social media interaction, email, promoting business on multiple sites, building and maintaining website, posting advertisements, creating printed material, sales, managing contractors, etc.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Enterprise Application Engineer

  • 2000 - 2012

  Enterprise Application EngineerProject Management - Manage the projects by gathering information and testing applications. Served as a liaison between the requestors and the engineers.Application packaging - Develop banking applications to work with corporation specific builds using SMS packaging and Wise Packaging Studio.BCP Coordinator - Compile the BCP (Business Continuity Plan) for a targeted work group within the IT environment.

• Technical Specialist

  • Aug 1998 - 2000

  Delivery Team - Performed as Hardware Project Coordinator for day-to-day as well as acquisitions and new functionality.Desktop Team - Provided technical support for corporation consisting of 10,000 users throughout the Western States.Selected by the Y2K Project Team to develop database in Access 97 to record, track, and report progress of Y2K issues for the corporation. Selected to participate in project to update workstations at various locations in the Western United States.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Technical Support

  • 1997 - Aug 1998

  Supported every aspect of regional Call Center including, but not limited to, workstations, servers, network, phone systems, and mainframe.

• Trainer/Supervisor

  • 1994 - 1997

  Trained customer service agents on all aspects of the company including system use and navigation, helped design and write some of the corporate training modules, managed new-hires during their 5 week training course, participated in selecting employees for various positions in the company.

• Customer Service Agent

  • 1992 - 1994

  Acted as Liaison to customer for a worldwide corporation delivering over 11 million parcels per day. Worked in structured environment. Maintained high percentage of phone time while providing quality service to customers.Editor in Chief – Edited and wrote for the internal department newsletter. KORE member and Chairperson – Acted on internal improvement group providing new and innovative ideas for improving processes and bottom line.