Experience

RedHill Education

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Facilities Officer

  • Jul 2020 - Present



Greenwich College

• Australia
• Higher Education
• 100 - 200 Employee

• Student Services Officer

  • Mar 2020 - Jun 2020



International Convention Centre Sydney (ICC Sydney)

• Australia
• Events Services
• 300 - 400 Employee

• Customer Service Team Member

  • Feb 2019 - Mar 2020



Emirates Leisure Retail

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Front of House Customer Service

  • May 2017 - Sep 2018



Unisinos

• Administrative Assistant and Team Leader

  • Jun 2011 - Jan 2016

  With over 30 thousand students, Unisinos is one of the largest universities in Southern Brazil focused on research, development, innovation and technology.Key Responsibilities• Advise university students, alumni, staff, visitors and other stakeholders with their queries.• Assist Customer Service's sector with administrative tasks, admissions, enrolments, and others.• Handle phone calls, emails, web-chats and face-to-face enquiries.• Enter and manage data in CRM systems.Key Achievements• Supervised a team of 10+ customer service professionals, achieving positive outcome to students' matters.• Addressed and evaluated satisfaction surveys with customers, improving workflows and procedures.• Assisted on graduation ceremonies, helping to organise backstage and directing guests around the theatre.• Selected to participate in a special project that aimed to improve services and internal procedures.



Unimed

• Brazil
• Government Administration
• 700 & Above Employee

• Clinical Nutrition

  • Aug 2015 - Dec 2015



Banco de Alimentos and Vida Nova School

• Nutritional Education

  • Mar 2015 - Jul 2015



GRSA

• Brazil
• Restaurants
• 700 & Above Employee

• Nutrition Services

  • Mar 2014 - Jun 2014



Directa Line Tranports Agency

• Logistic Assistant

  • Feb 2007 - Jun 2011