Experience

Petline Insurance Company

• Canada
• Insurance
• 1 - 100 Employee

• Online Services Agent

  • Nov 2018 - Present

• Insurance Agent

  • Oct 2017 - Nov 2022

  ONLINE SERVICES TEAM May 2019- Present- Corresponded with customers via e-mail and live chat, balancing both tasks – multitasking being key.- Tracked data using Microsoft Excel.- Performed individually, and as part of a small team with very tight deadlines and high expectations. CUSTOMER ADVISOR October 2017- May 2019- Investigate and resolved customer inquiries with regards to policy details and claims via telephone- Organized large amounts of work and prioritized tasks based on urgency to ensure best possible customer service.- Gained experience interpreting and translating medical notes, policies and procedures.- Captured notes on customer interactions using in-house system and followed up with customers to obtain accurate information-Assist customers with policy and claims-related inquiries-Up-sell/retain pet health insurance policies with existing customers-Respond to, advocate and resolve customer inquiries in regards to policy details and claims, in collaboration with functional specialists in Customer Care, Claims and Underwriting-Capture notes on customer interactions using in-house system and following up with customers to obtain accurate information-Collaborating with Quality Assurance team on continuous improvement of service and sales protocols and standards-Recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customers needs-Promote and educate prospective customers via inbound, outbound and online programs Show less



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Oct 2017



Canad Inns

• Canada
• Hospitality
• 200 - 300 Employee

• Server

  • Nov 2014 - Jul 2015



Perth's Drycleaners

• Textile Manufacturing
• 1 - 100 Employee

• Front Desk Representative

  • Jun 2014 - Nov 2014



Santa Lucia Pizza

• 1 - 100 Employee

• Manager

  • Nov 2012 - Jun 2014