Experience

Protocol Agency

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Staffing Specialist

  • Apr 2014 - Present

  Rewarding and diverse job of staffing for multiple companies throughout the immediate area as well as providing employment services to hundreds of job applicants. At Protocol we believe knowledge is most powerful when it is shared, which is why we have a very inclusive team approach to our projects, and as part of our ongoing effort to deliver the very best talent, we continue to invest in our growing collection of information and resources. At the end of day, its hard work that gets the job done. Show less



Signature Housewares, Inc.

• Manufacturing
• 1 - 100 Employee

• Customer Service Rep

  • Nov 2009 - Dec 2013

  Day-to-day responsibilities included being solely accountable (and the primary customer point of contact and sales representative) for operating the front office, servicing walk in customers, processing phones order entry, invoicing, and international shipping. Responsible for high volume inputting of orders into the system and reconciliation. Dealt with Sales Representatives regarding orders received and processing. Key point of contact with 3 different LTL trucking companies, regarding pricing and drivers. Accurately invoiced all orders and maintained customer contact regarding backorders and shipping. Worked in the on-site warehouse, packaging and sending out samples. E-commerce account specialist FedEx shipping coordinator domestic/international Show less



Kelley Temporary Services

• United States
• Human Resources Services
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2006 - Oct 2009

  Key Clients: Amgen, WellPoint, and Sideshow Collectables Reliable and in demand customer service specialist that seamlessly adapted to Kelley Services clients’ needs. Sideshow Collectables Accurately inputted all customer orders into the system & verifying with shipping orders were in stock. Processed customers credit card orders, and sent out shipping confirmations. Answered high-volume inbound customer calls regarding orders, shipment dates, and back order requests. Worked in the warehouse assisting and organizing special event shipments. Input key client information and data into the computer system. Amgen Responsible for opening all incoming mail, sort by priority and made sure any sensitive materials were delivered to the proper department head. Provided front-office administrative assistance. Made executive-level travel arrangements. Scheduled and set up a variety of conference calls between offices and divisions. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Sales Representative

  • Jul 2000 - Aug 2006

  Customer liaison and primary point of contact for all customer requests, including customers that wanted to commence or terminate home phone service, upgrade, and/or add additional phone lines. Transcribed all DSL orders, and ensured all orders were processed in a timely manner. Performed various administrative duties when needed, such as answering phones, copying, and filing. Built and solidified relationships with customers through excellent communications skills Key Accomplishments:  #1 in Sales in the State of California five of the six years employed with Verizon  Top 100 in Sales nationwide, won all paid vacation to Louisiana Show less