Workforce Development Case Manager

• Oct 2022 - Present

Case Manager Supervisor

• Sep 2021 - Oct 2022

• Oversee, develop, and supervise a team of four case managers and approximately seventy-eight participants. Demonstrated professionalism in all engagement with staff, participants, and community members. Support and implement strategies to grow in employment, education, life skills training, crisis interventions, relationship training, de-escalation, and advocacy, while supporting any participants in the justice system and creating attainable goals with measurements. Strong leadership skills, showing the ability to not only work independently but also assist the case managers with any barriers. Implement strong attention to detail with good analytical skills. Develop strategic human resource initiatives to support the organization’s growth

Victim Advocate

• Jul 2020 - Oct 2021

Diversion and Deflection Coordinator

• Jan 2020 - Sep 2021

• Work with a portfolio of participants who have been directly or secondarily affected by street violence to provide case management, crisis intervention, support, and advocacy. Maintain strong relationships with peers from law enforcement, probation officers, and regulatory bodies to stay current on issues involving the Englewood and Back of the Yards area. Auditing and assessment to develop effective action plans. Maintain a professional manner regarding highly sensitive and confidential situations that occur in the community or with participants and staff. Proven growth within the company with a promotion six months after starting.

Customer Service Professional

• May 2019 - Jul 2020

• Customer service professional utilizing multiple systems simultaneously to provide efficient and effective research and resolve client inquiries. Hand-on experience using multiple POS and CRM programs. Proactive interaction with private/corporate companies and product partners to resolve, communicate, and provide quick, professional, and thorough customer service. Maintained control when carrying on a phone conversation. Performed well under pressure and when dealing with complaints. Strong verbal and written communication skills. Friendly, energetic, and always willing to go the extra mile to the best of my ability.

Investment Professional

• Nov 2015 - Sep 2019

• Hands-on experience with a wide range of financial service products and effective communication skills to promote the companies, products, and client’s goals. Advocating sales and promotions. Actively engages with business leadership in strategy development and organizational development. Professional and positive communication in a customer-focused position that works with clients and ensures a memorable experience. Continued personal/professional development and growth to deliver and delegate financial plans to each family’s future.