Experience

Johnson & Hill Staffing Services, Inc

• Administrative Assistant

  • Oct 2019 - Present

  Office Assistant - Amherst College Administrative Assistant - Westfield University Office Support - People's Bank Office Assistant - Amherst College Administrative Assistant - Westfield University Office Support - People's Bank



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Jun 2017 - Sep 2018

  Welcome hotel guests when they walk through the door. Register guests, assign rooms, and their issue room keys. Provide information about services available in the hotel and in the community. Verify customers’ credit and establish how the customer will pay for the accommodation. Review accounts of guests who signs out. Receive payment for accounts and balance cash accounts. Advise housekeeping which rooms have been vacated and are ready for cleaning. Keep an inventory of rooms reservations. Respond to reservation enquiries, answer telephones, take messages and handle guest mail. Handle guest complaints or refer dissatisfied customers to a manager. Show less



US Air Force Reserve

• United States
• Armed Forces
• 1 - 100 Employee

• Administrative Manager Commander Support Staff

  • Jun 2011 - Mar 2017

  Serves as administrative office manager to support organizational commander and senior leaders. Provide customer service to 350+ unit personnel. Answers large volume of calls and emails. Refer customers to appropriate personnel and answers questions as necessary. Create weekly MS PowerPoint briefings; provides on-time statistical analyses of unit's mission readiness. Subject matter expert for all administrative functions; prepares, standardizes, and enforces proper governance on all incoming and outgoing official communications. Evaluation performance report monitor; oversees, prepares, and implements proper guidance for administrative reviews on performance reports. Unit health monitor and liasion to the base clinic; coordinates appointments for physical health assessments & dental evaluations in Aeromedical Services Information Management System-ASIMS; tracks and reports individual readiness requirements on labs, immunizations, and occupational health requirements. Perform unit database maintenance and data entry in MS Access. Export data from various software programs to track mission ready requirements for all personnel in MS Excel. Create reports using various MS programs. Client Systems Administrator liaison. Provided IT support for unclassified and classified networks and systems, maintained and serviced mission critical equipment to keep 24/7 operations running. Cyber Security Manager. In/out process personnel and verify clearances in JPAS. Designate IT level on System Authorization Access Requests for unclassified and classified network access. Awards and decorations program monitor. Processed and routed packages through the EMS SharePoint program. Records Manager. Maintained and safeguarded unit file plan in accordance with Air Force Records Management System (AFRIMS). Supply Manager. Requisition office supplies as frequently needed. Show less



Westover Animal Clinic

• United States
• Veterinary

• Front Office Receptionist

  • Jul 2014 - Jan 2015

  Welcome pet owners when they walk through the door, and offer treats to their pets. Assist vet or vet tech weigh animals at check up appointments, help handle animals in or out of a cage, help restrain animals as needed. Answer phones, provide clients with instructions for types of vaccines their pet will receive, and steps the pet owner needs to take before they bring them in. Direct the pet owner to the appropriate person who can provide the owner with answers to their questions. Collect payments, schedule follow-up appointments, call to confirm appointments, collect and send mail. Prepare and file records, collect samples as necessary, dispense medications and sell items behind the counter. Communicate call-in or walk-in emergencies to vet and vet techs. Maintain a clean and clutter-free waiting area and reception area, clean client restrooms, keep aromatics well-stocked. Balance cash register, unlock patient access doors in the morning and lock up at the end of the business day. Show less



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• City Mail Carrier

  • Jun 2009 - Apr 2013

  Delivered regular, accountable mail and parcel packages on assigned routes daily. Performed customer service duties. Supported staff and operations within the post office as well as on routes. Trained all new City Carriers on daily job duties as well as safety and security measures. Substituted for one or more mail carriers on a daily basis. Sorted, processed, and distributed mail to insure on-time delivery daily to customers. Delivered regular, accountable mail and parcel packages on assigned routes daily. Performed customer service duties. Supported staff and operations within the post office as well as on routes. Trained all new City Carriers on daily job duties as well as safety and security measures. Substituted for one or more mail carriers on a daily basis. Sorted, processed, and distributed mail to insure on-time delivery daily to customers.



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Administrative Specialist

  • Sep 2005 - Sep 2008

  Supported Border Patrol agencies in Arizona; monitored and reported suspicious activity/persons, assisted agents with daily duties, prepared/logged reports of activities. Supported Border Patrol agencies in Arizona; monitored and reported suspicious activity/persons, assisted agents with daily duties, prepared/logged reports of activities.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Administrative Specialist

  • May 2001 - May 2005

  Provided administrative support to ordnance leaders in development of logistical plans, policies, and procedures necessary to provide support in the logistics areas of supply, transportation, and maintenance. Coordinated logistical functions such as maintenance and supply in the Standard Army Maintenance System (SAMS- II) to ensure efficient, timely, and cost effective support to the customer. Coordinated with customers to ensure desired logistics objectives, priorities, and schedules are met and communicated to management. Coordinated weekly staff meeting and room set-up. Collected data, prepared various reports and presentations of logistics stats and readiness. Answered a large volume of calls and transmitted and received emails; referred customers to appropriate personnel and answered questions as necessary. Served as base postal clerk in Ft Hood, Texas; sorted, distributed, and handled mail for over 1000 soldiers daily. Show less