QA Clarifications Specialist

• Dec 2022 - Present

Quality Control Analyst

• Jan 2022 - Dec 2022

Data Analyst

• Jan 2021 - Sep 2021

• Analyzing data using statistical techniques and providing reports.• Developing and implementing databases and data collection systems.• Acquiring data from primary and secondary sources and maintain data systems.• Identifying, analyzing, and interpreting trends or patterns in complex data sets.• Communicate with broad audiences on the benefits of why we are collecting data.• Reviewing conversations/scripts that are standardized• Training and reviewing with colleagues on multiple projects involving multiple requirements• Providing feedback to improve the processes.• Being able to overcome objection quickly using FAQ’s and training Show less

Call Center Agent

• Nov 2020 - Jan 2021

• Analyzing data using statistical techniques and providing reports.• Developing and implementing databases and data collection systems.• Acquiring data from primary and secondary sources and maintain data systems.• Identifying, analyzing, and interpreting trends or patterns in complex data sets.• Communicate with broad audiences on the benefits of why we are collecting data.• Reviewing conversations/scripts that are standardized• Training and reviewing with colleagues on multiple projects involving multiple requirements• Providing feedback to improve the processes.• Being able to overcome objection quickly using FAQ’s and training Show less

Data Manager/Campaign Field Organizer

• Nov 2020 - Feb 2021

• Plan and organize outreach activities such as campaigns, public events, community meetings, etc for brand awareness. • Coordinate and develop campaign activities. • Plan and schedule field education events in target communities. • Supervise and guide campaign committees. • Initiate orientation and training programs for volunteers. • Identify volunteers and select leaders for running campaigns. • Devise and execute innovative volunteer engagement strategies through social networks. • Establish a strong networking with media for public education. • Address campaign issues and concerns in a timely manner. • Initiate media outreach communications. • Engage actively in networking with public officials for public outreach communications. • Prepare publications, press release and alerts. • Participate in committee meetings and conferences. • Monitor campaign activities closely in collaboration with Managers to ensure campaign goals. • Facilitate the development of campaign materials such as displays, fliers, notices, brochures, etc. Show less