Quality Analyst Lead

• Sep 2016 - Present

Director, Quality and Operations/Director of Administration

• Jan 2014 - Dec 2015

- Simultaneously managed multiple internal projects, including technical service implementations and quality initiatives- Implemented CMMI Maturity Level 2 throughout the organization - Ensured organizational compliance with corporate certification requirements (FedRAMP, CMMI, PCI QSA, ISO) - Created corporate policies that met the needs of the growing organization - Managed corporate insurance policies that met contractual requirements - Managed vendor relations for internal operations, office administration, and IT support functions - Oversaw Proposal Support, IT Support, and Office Management functions - Managed the acquisition and implementation of additional office space - Planned and executed corporate events

Contracts, Quality, & Operations Manager

• Feb 2012 - Jan 2014

- Responsible for Contract Management and Administration, reviewing and negotiating NDAs, TAs, and Contracts/Subcontracts- Implement CMMI Maturity Level 2 throughout the organization- Create corporate policies that meet the needs of the growing organization- Manage corporate insurance policies that meet contractual requirements- Manage vendor relations for internal operations, office administration, and IT support functions- Oversee Accounting, Proposal Support, IT Support, and Office Management functions- Manage the acquisition and implementation of additional office space- Plan and execute corporate events

Senior Operations Analyst

• Aug 2007 - Jun 2011

• Developed requirements, research, recommend, and implement infrastructure and system upgrades and changes.• Managed multiple office renovations that doubled the space of an existing office suite. Planned for and coordinated all activities to minimize employee disruption and ensured the contractors completed each sub-project to specification.• Developed and implemented new or improved corporate processes, which included creating documentation and conducting staff training. • Proactively collaborated with functional teams to solve their functional issues by analyzing their requirements and recommending vetted solutions.• Created training and job aids for employees that allow them to focus more of their time on billable assignments. These aids ensure smooth internal procedures, which eliminates duplicate effort and creates more efficient processing.• Facilitated team building sessions and other morale-enhancing activities to improve retention and overall job satisfaction for staff.

Client Manager

• Sep 2005 - Aug 2007

• Managed cross-functional teams on small- and large-scale projects to develop interactive multimedia training solutions on aggressive schedules, for government clients including Headquarters Marine Corp Security Division, the Special Security Office Navy/Office of Naval Intelligence, the Defense Information Systems Agency, and the Department of Homeland Security.• Managed the solution development process for an optimal outcome for the client by taking their vision and breaking it down into executable tasks.• Led project planning and execution in adherence to the approved project plan to ensure quality deliverables were created on time and within budget.• Provided mentoring and leadership to cross-functional teams.• Collaborated with clients to help them identify and plan for future needs.

Senior Instructional Systems Specialist

• 2002 - 2005