Victim Witness Program Coordinator

• Apr 2021 - Present

Victim Witness Advocate, SVU

• Jan 2017 - Apr 2021

• Counseling victims of misdemeanor crimes • Providing assistance to victims of misdemeanor crimes • Providing assistance to investigators locating victims using CLEAR • Maintaining 40-60 case files monthly • Assisting victims through all court proceedings and trials • Assisting victims with safety planning and resources • Maintaining National Victim Advocate certification through ongoing training • Assisting victims with filing temporary protective orders • Assisting Investigators on field visits to serve subpoenas for criminal cases • Working closely with the special victim’s unit Show less

GRIEVANCE HEARING OFFICER

• Dec 2014 - Jan 2017

•Provided excellent customer service to external and internal clients and visitors • Provided assistance to Director, Assistant Director of Security, and Assistant Director of Programming • Copying, filing, faxing, scanning, and maintaining all office supplies • Maintaining monthly Compstat reporting • Answer/Direct all calls made to the administrative department • Update all Local Operating Procedures • Perform legal and programmatic research, including technical research and comprehensive investigation tactics to obtain necessary evidence • Counsel juveniles on day-to-day reality oriented problems Show less

Customer Care Representative II

• Jul 2013 - Nov 2014

• Provided accurate and appropriate information in response to customer inquiries • Developed effective relationships with all call center departments through clear communication • Built customer loyalty by placing follow-up calls for customers who reported product issues • Monitored the entire facility using CCTV while simultaneously performing dispatch duties • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety Show less

CUSTOMER SERVICE REPRESENTATIVE II

• Nov 2010 - Jan 2013

• Communicated with insured individuals to explain audit classifications and computations • Explained premiums owed to policyholders, agents and underwriters • Reviewed collection files to determine next steps in the collection process; • Processed applications, payments, corrections, endorsements, and cancellations • reviewed data to verify the validity of claims; Trained new hires • Promoted agency products to customers in person, on the telephone, and in writing • Submitted up-to-date activity and production logs to agency management for review Show less