Experience

Pacific Patent Group, LLC

• United States
• Legal Services
• 1 - 100 Employee

• Patent Paralegal

  • Apr 2017 - Present



Kitsap Bank

• Banking
• 100 - 200 Employee

• Bank Teller

  • May 2015 - Apr 2017

  Served as head teller and key holder to vault. Served as head trainer. Supervised teller line, backed up tellers and performed teller duties as needed (approved exception transactions, collected excess cash mutilated currency and turned into vault) Responsible for vault and the auditing, reporting and balancing of cash drawers. Managed the branch currency levels, tracked currency shipments and deliveries. Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Answered questions in person or on telephone and refers customers to other bank services as necessary. Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative. Complied with bank operations and security procedures by participating in all dual-control functions. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2015 - May 2015

  Answered incoming customer phone calls, determine and take appropriate action for each call. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attended training sessions to stay updated on product or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Show less



The Buckle

• Silverdale, wa

• Assistant Manager

  • Mar 2013 - Jan 2015

  Developed positive customer relationships through friendly greetings and excellent service. Created visual marketing and styled window displays. Served as key holder, responsibly opening and closing store. Trained and served as a peer coach for new sales associates. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Developed positive customer relationships through friendly greetings and excellent service. Created visual marketing and styled window displays. Served as key holder, responsibly opening and closing store. Trained and served as a peer coach for new sales associates. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities.



The Chandlery at Winslow Wharf

• Bainbridge Island, Wa

• Personal Assistant

  • Mar 2012 - Nov 2012

  Maintained a clean office area. Answered phone calls and email inquiries. Filed paperwork and organized computer-based information. Assisted with billing and ordering inventory. Performed errands such as dropping off bank deposits, delivering bills and picking up inventory. Maintained a clean office area. Answered phone calls and email inquiries. Filed paperwork and organized computer-based information. Assisted with billing and ordering inventory. Performed errands such as dropping off bank deposits, delivering bills and picking up inventory.



Indianola Country Store & Deli

• Indianola, Wa

• Cashier, Barista, and Sandwich Artist

  • May 2005 - Aug 2009

  Operated a cash register for cash, check and credit card transactions. Answered telephone calls and responded to inquiries. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time. Prepped food for deli using meat slicer. Operated a latte machine and served many different coffee orders specialized to guests request. Conducted inventory and restocked items. Stocked, cleaned and inspected galley equipment, kitchen appliances, and work areas. Show less