Jena Hancock
Office Manager at MarCore Group- Claim this Profile
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Bio
Michele Hillman Rowell
I had the opportunity & pleasure of working with Jena at Corda Technologies (now Domo, Inc.). Jena is very hard working; she often worked long hours and took on extra tasks. I also found her to be very smart, reliable, kind, outgoing & personable. I thoroughly enjoyed the time I was able to work with Jena.
Jana Frary
Jena is a top performer who also makes work fun. In her short time at Corda Technologies, Jena brought organization to the Engineering department when things were changing rapidly and new engineers were being added almost daily. She facilitated not only several processes, meetings, and projects through her dedication and organization, but also several relationships as new people were coming on and learning to work together. Jena's a great asset to any company who wants to get things done.
Michele Hillman Rowell
I had the opportunity & pleasure of working with Jena at Corda Technologies (now Domo, Inc.). Jena is very hard working; she often worked long hours and took on extra tasks. I also found her to be very smart, reliable, kind, outgoing & personable. I thoroughly enjoyed the time I was able to work with Jena.
Jana Frary
Jena is a top performer who also makes work fun. In her short time at Corda Technologies, Jena brought organization to the Engineering department when things were changing rapidly and new engineers were being added almost daily. She facilitated not only several processes, meetings, and projects through her dedication and organization, but also several relationships as new people were coming on and learning to work together. Jena's a great asset to any company who wants to get things done.
Michele Hillman Rowell
I had the opportunity & pleasure of working with Jena at Corda Technologies (now Domo, Inc.). Jena is very hard working; she often worked long hours and took on extra tasks. I also found her to be very smart, reliable, kind, outgoing & personable. I thoroughly enjoyed the time I was able to work with Jena.
Jana Frary
Jena is a top performer who also makes work fun. In her short time at Corda Technologies, Jena brought organization to the Engineering department when things were changing rapidly and new engineers were being added almost daily. She facilitated not only several processes, meetings, and projects through her dedication and organization, but also several relationships as new people were coming on and learning to work together. Jena's a great asset to any company who wants to get things done.
Michele Hillman Rowell
I had the opportunity & pleasure of working with Jena at Corda Technologies (now Domo, Inc.). Jena is very hard working; she often worked long hours and took on extra tasks. I also found her to be very smart, reliable, kind, outgoing & personable. I thoroughly enjoyed the time I was able to work with Jena.
Jana Frary
Jena is a top performer who also makes work fun. In her short time at Corda Technologies, Jena brought organization to the Engineering department when things were changing rapidly and new engineers were being added almost daily. She facilitated not only several processes, meetings, and projects through her dedication and organization, but also several relationships as new people were coming on and learning to work together. Jena's a great asset to any company who wants to get things done.
Credentials
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Administrative Assistant Certificate
Brigham Young University - IdahoJul, 2020- Nov, 2024 -
PowerPoint Animation Deep Dive
UdemyJul, 2020- Nov, 2024 -
Teamwork
UdemyJul, 2020- Nov, 2024 -
Stress Management
UdemyMay, 2020- Nov, 2024 -
Certified Administrative Professional (CAP)
Brigham Young University - IdahoAug, 2019- Nov, 2024 -
WordPress
Mountainland Technical CollegeJan, 2018- Nov, 2024 -
Personal Finance
The Church of Jesus Christ of Latter-day SaintsJul, 2017- Nov, 2024 -
Notary
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Experience
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MarCore Group
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United States
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Marketing Services
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1 - 100 Employee
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Office Manager
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Jun 2023 - Present
- Accounting Support: client billable expenses, including organized accounting for accounts payable and receivable - Executive/Event Support: assisting with travel, calendars, and organizing special events and projects - Office Hours: Ensure that the office is ready for clients and employees each day and that it is tidy and organized at day’s end - HR Support: help grow the team by assisting with recruiting efforts, payroll, and benefit coordination - Equipment: manage office equipment and supplies, determining which technology (hardware and software) will best serve office needs, including forecasting technology needs and assisting in shared software, training, and implementation - Food & Beverage: make sure the refrigerator is stocked and team lunches are ordered - Corporate Social Media: help lead and expand charitable efforts Show less
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Brigham Young University - Idaho
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United States
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Higher Education
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700 & Above Employee
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Business Student
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Aug 2020 - Present
Online student at BYU-I studying - Earned Executive Assistant Certificate - Earned Graphic Design Certificate - Working on my Web Media, Commercial Fundamentals, Accounting & HR Certificates Managed to maintain a 3.9 GPA while working and studying full-time. Online student at BYU-I studying - Earned Executive Assistant Certificate - Earned Graphic Design Certificate - Working on my Web Media, Commercial Fundamentals, Accounting & HR Certificates Managed to maintain a 3.9 GPA while working and studying full-time.
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Rakuten International
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Sr. Operations Coordinator for Global Ad Technical Business
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Feb 2019 - Sep 2020
- Effective day-to-day handling of technical department operational and project tasks in JIRA. Ensure the scope of the request is clear and manageable, negotiate adjustments as necessary. - Maintained and updated the Global Ad department Confluence page. Created org charts for the global department and kept up-to-date. - Identified trends and offered feedback to build new projects for the operations team in Jira and DOMO. - Mapped existing processes and used business process models and flow charts to capture complex scenarios. - Conducted & managed weekly, and bi-weekly agile sprints with team, also JQL Queries to filter out issues. Show less
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Rakuten
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Japan
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Technology, Information and Internet
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700 & Above Employee
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Executive Assistant
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Feb 2019 - Dec 2019
- Managed expense reports, coordinated domestic and international travel for 4 executives as well as project management of initiatives, including documenting, tracking, and helping to drive to completion key deliverables, with consistent and thorough follow-up on outstanding items. - Supported global office operations, assisting with the preparation of executive presentations; collecting, reviewing, and correcting weekly, bi-weekly, and monthly reports from department staff. Ensured follow-through of all discussed items in meetings, with updates being incorporated into reports. - Provided backup administrative coverage to C-level executives, and regularly collaborated with Assistants in various global offices and departments, regarding cross-functional meetings, events, and other initiatives. - Used sound business judgment, particularly as it relates to confidential information and working with other teams in US offices as well as offices in Japan. Handled multiple tasks at the same time, anticipating executive needs, and changing direction quickly and often without having all the details. - A primary point of contact for visitors meeting with executives. Owned and organized work meeting logistics, lunch, and dinner orders during events, and other miscellaneous requests. Always flexible to work extended hours. Show less
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Contractor
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Advertising Services
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700 & Above Employee
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Executive Assistant / Office Manager / Talent Acquisition Specialist
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Mar 2018 - Jan 2019
- Divergent Wealth Advisors - Midvale, UT - Executive Assistant & Contract Management - Bridge Investment Group - Sandy, UT - Executive Assistant - Operations, Reviewed Contracts - Extra Space Storage - Salt Lake City, UT - Executive Assistant - Operations - Solutionreach - Lehi, UT - Talent Acquisition Specialist - Human Resources - Divergent Wealth Advisors - Midvale, UT - Executive Assistant & Contract Management - Bridge Investment Group - Sandy, UT - Executive Assistant - Operations, Reviewed Contracts - Extra Space Storage - Salt Lake City, UT - Executive Assistant - Operations - Solutionreach - Lehi, UT - Talent Acquisition Specialist - Human Resources
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Midvale City
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United States
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Government Administration
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1 - 100 Employee
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Executive Assistant
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Aug 2017 - Mar 2018
- Provided administrative support to the directors and/or designated staff members for projects, programs, and day-to-day operations of the department. - Performed a variety of complex, and confidential administrative duties including, but not limited to: accounting, budget, recruiting, purchasing, project research, record storage, clerical functions, and commercial contract processing for City businesses. - Scheduled appointments, made travel arrangements, maintained executive files, and where appropriate responded on behalf of the directors and other department personnel. - Led, coordinated, and reported on projects, including, project tracking and follow-up, milestone management, data analysis. - Wrote introduction piece for Midvale City Annual Report, the new hotel being built. Show less
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Adobe Workfront
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United States
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Software Development
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200 - 300 Employee
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Executive Administrator to CEO, CFO, Chief of Staff, Corporate Attorney
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Oct 2015 - Jun 2016
• Managed all administrative tasks and duties for President, CEO, CFO and Chief of Staff • Managed all incoming telephone inquiries; catering events; calendar management and scheduling logistics for appointments and meetings; keeping accurate and accessible records; scheduled domestic and global travel arrangements, expense reporting, office supplies and inter office moves simultaneously for multiple senior executives • Support for global office operations, assisting with the preparation of executive presentations; acting as a knowledgeable resource for other departments; preparing and distributing reports, correspondence and other documents; and handling all office management tasks • Expertly planned executive events, established budget, reviewed locations and chose venues to ensure best rates by skillfully negotiating with suppliers, vendors, highly qualified catering services and entertainers Show less
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VIA Motors
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Executive Assistant to CEO, President, COO, CFO, Corporate Attorney & HR Director
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Mar 2014 - Nov 2015
• Provided support to entire Executive Team – CEO, CFO, General Counsel, SVP Sales/Marketing, Director of HR and Board of Directors • Managed executives very busy calendars including scheduling of all meetings • Coordinated all travel logistics for executives (did not use a travel agency) • Compiled and reviewed work orders and prepared them for billing in AX • Created a workflow chart from the beginning of sale cycle to order process thru build out of vehicle and delivery to the customer in Lucid Charts • Managed all shareholder documents ensuring all are filed in a timely manner and information kept up-to-date • Facilitated special recurring meetings, board meetings, company meetings, creating a budget for each and creatively able to stay within budget consistently • Negotiated contracts with various vendors i.e. hotel rates for guests/employees, marketing swag companies, shareholder events, Executive off sites, and trade show vendors • Reconciled expenses, for corporate cards, personal cards and expenses for Sr. Executives • Compiled all key presentations for board meetings, investor meetings, and company meetings Show less
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ExpertVoice
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United States
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Advertising Services
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100 - 200 Employee
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Office Manager/Ambassador of Culture/Executive Assistant to CEO, CFO & Corporate Attorney
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Apr 2011 - Jun 2014
RECRUITING • Worked with hiring managers and department heads to satisfy talent needs • Created relationships with local universities to place graduates at Experticity • Engaged with Jobvite to create a fluid, concise hiring forum • Screened and interviewed potential candidates • Built from scratch the company onboarding program • Implemented a "post-hire" interview process to better understand employee experiences and how Experticity can improve • Re-formatted the verbiage on hiring requisitions to clearly define open positions and Experticity's culture RETENTION • Worked to create a positive environment where employees feel welcomed, heard and needs are addressed • Grow the Experticity culture • Planned all Experticity activities which include: summer party, winter party, monthly birthday celebrations and office parties • Coordinated all office snacks, food, and coffee OFFICE MANAGER • Alleviated any issues with maintenance of the office • Secured building and parking access for all employees • Budget analysis • Planned and coordinated Board meetings • Assisted Experticity in hosting large party meetings with clients • Negotiated with local vendors to secure benefits to employees • Evaluated and negotiated all contracts with vendors • Worked with contractors for all office renovations and built outs Software Utilized: Jobvite, Salesforce, Concur, Wiki, JIRA, Bamboo HR, and QuickBooks, Microsoft Suite Show less
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Ancestry
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United States
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Software Development
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700 & Above Employee
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Sr. Executive Administrator to CEO, CFO & Chief Legal Officer
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2002 - 2011
• Administrative support to CEO, CTO, CMO, CFO and Board of Directors • Maintained consistently changing and complicated calendars through Outlook • Assisted with creation/modification of presentations, spreadsheets, and other various documents • Coordinated frequently changing and complicated travel arrangements, both international and domestic • Prepared, reconciled, and tracked expense reports both personal and corporate for executives • Interacted with high caliber executives both internally and externally, Board of Directors and customers • Coordinated all board meetings, company meetings, earnings calls, and annual stockholder meetings • Maintained confidentiality at the highest level, and was able to meet critical deadlines with accuracy • Experienced with the progress of a start-up company to taking the company public, including secondary offering, tracked SOX compliance reports and assisted with document preparation for IPO • Satisfied all customer complaints on behalf of CEO Show less
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Education
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2019 - 2026
Brigham Young University - Idaho
Bachelor of Applied Science - BASc, Business, Management, Marketing, and Related Support Services -
2019 - 2025
Brigham Young University - Idaho
Bachelor of Science in Professional Studies, 3.9 -
2023 - 2023
Brigham Young University - Idaho
Graphic Design Certificate, 3.9 -
2019 - 2020
Brigham Young University - Idaho
Executive Assistant Certificate, 3.9 -
2018 - 2018
BYU-Pathway Worldwide
Certificate, Business Administration and Management, General -
Northwestern State University
Business, 3.85
Community
