Food And Beverage Supervisor

• Mar 2023 - Present

Assistant Store Manager

• Dec 2021 - Jan 2023

Store Manager

• Apr 2017 - Dec 2021

I was responsible for a team upto 30. This included hiring, training, scheduling and payroll. I ensured each employee received up to date communication and training. I completed cycle counts to track inventory and shrink. I was responsible for a team upto 30. This included hiring, training, scheduling and payroll. I ensured each employee received up to date communication and training. I completed cycle counts to track inventory and shrink.

Assistant Manager - VP Racing

• Dec 2015 - Apr 2017

As Assistant Manager I am responsible for hiring and scheduling for associates. I also ensure new associates are trained on Lottery Sales, cash register, and open/closing procedures. I assist in adding UPC codes to Sapphire Register as well as assisting the Store Manager with inventory management and sales margins. I check pumps weekly for any skimming devices and complete a monthly maintenance report of status of the store As Assistant Manager I am responsible for hiring and scheduling for associates. I also ensure new associates are trained on Lottery Sales, cash register, and open/closing procedures. I assist in adding UPC codes to Sapphire Register as well as assisting the Store Manager with inventory management and sales margins. I check pumps weekly for any skimming devices and complete a monthly maintenance report of status of the store

Department Manager - Paint and Home Decor

• Dec 2013 - Dec 2015

Again managing one of the top selling departments at Lowe's with the Paint Department. Yet also managing one of the smallest departments of Lowe's in the Home Decor Department, is like going home to my specialty of selling window treatments. I am responsible for scheduling and training a staff of eight. Provided worklist for daily task for associates to completed each day. These task were important to keep the Departments running and looking professional. As Manager I also and responsible for attending weekly meeting and providing sales reports of the department. Show less

Department Manager - Paint/Home Decor/Home Organization

• Oct 2008 - Dec 2015

Responsible for one of the top selling departments at Lowe's. Increased sales from a negative to a positive percentage in a matter of months. Developed a relationship with contractors that had them wanting to come back for more. Customer Service is top priority. I am responsible for scheduling and training a staff of eight. I provided worklist for daily task for associates to completed each day. These task were important to keep the Departments running and looking professional. As Manager I am also responsible for attending weekly meeting and providing sales reports of the department. Show less

Customer Service Associate

• 2008 - Mar 2010

I was responsible for learning the specifics for various departments. I sold and processed special orders using corporation software. Part of the selling process was to complete the follow up calls with customers regarding any special orders sold. I completed assigned duties as assigned by the Department Manager.

Business Analyst

• 2002 - 2009

I worked closely with the client and team members to create a more cost effective way of processing policies. I was responsible for writing and maintaining client guidelines for processing. In turn I then trained associates on these guidelines.During this position I created a means of reporting future investments for the client that saved over $6.8 million in missed investments for the client.I attend meetings regularly with clients and upper management to ensure the clients needs were being met through testing of programs. Show less

Senior Quality Assurance Auditor

• 2002 - 2009

I complete audit on policies of various product types sold by the client of TAG with Perot Systems.I learned the software being used and wrote Standard Operating Procedures for the audit process.I was responsible for running and review special reports as required using Microsoft Excel. I also created spreadsheets daily for policies to be mailed. As a Senior Auditor I became a capable resource of information for team members or other teams and was able to assist in processing enhancements that are helpful to the team or other teamsMaintain communication’s when needed with the Home Office. Show less

Data Quality Analyst

• Sep 2000 - Feb 2002

Having to ensure that our mailing lists met all regulations of mailing in the US and Japan, I created system programs to audit mailing lists for all clients from Japan and the United States. I attended regular meetings with teams to ensure clients needs were met. I wrote Standard Operating Procedures Data Quality Assurance. I created and reported to the Vice President of Operations Daily. Having to ensure that our mailing lists met all regulations of mailing in the US and Japan, I created system programs to audit mailing lists for all clients from Japan and the United States. I attended regular meetings with teams to ensure clients needs were met. I wrote Standard Operating Procedures Data Quality Assurance. I created and reported to the Vice President of Operations Daily.