Experience

Moneris
• Canada
• Financial Services
• 700 & Above Employee
• Product Manager

  • Aug 2022 - Present

OTT Financial Group
• Canada
• Financial Services
• 1 - 100 Employee
• Senior Technical Product/Project Manager

  • Jan 2022 - Aug 2022


Global Payments Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Certification Specialist/Project Specialist

  • Jun 2019 - Dec 2021

• Technical Specialist, Systems and Technology Support

  • Oct 2015 - Jun 2019

• Escalation Team

  • Jun 2013 - Sep 2015

  - Act as point of escalation - Provide technical coaching and huddles to Helpdesk analysts - Actively participate in the on-going maintenance of the Intranet documentation and formulate proposals

• Senior POS analyst

  • Sep 2011 - Jun 2013

  - Highly developed knowledge of POS solutions and procedures. - Strong knowledge of Windows MS Office Suite and DOS. - Achieve performance standards as required by the position. - Interpret customer requirements; recognize symptoms, causes and solution.

• POS Analyst

  • May 2010 - Sep 2011

  - Utilize systems and resources appropriately to accurately and effectively serve the customer - Demonstrate knowledge of products and services; and properly utilize escalation procedures. - Act as positive member of the team, demonstrating mutual respect, readiness to assist others, listening and responding with empathy. - Provide excellent customer service to ensure one-call resolution. - Interpret customer requirements; recognize symptoms, causes and solution. Follow through as… Show more - Utilize systems and resources appropriately to accurately and effectively serve the customer - Demonstrate knowledge of products and services; and properly utilize escalation procedures. - Act as positive member of the team, demonstrating mutual respect, readiness to assist others, listening and responding with empathy. - Provide excellent customer service to ensure one-call resolution. - Interpret customer requirements; recognize symptoms, causes and solution. Follow through as appropriate. - Communicate technical information effectively to ensure customer understanding.