Experience

Indiana Convention Center & Lucas Oil Stadium

• United States
• Hospitality
• 1 - 100 Employee

• Senior National Sales Manager

  • Apr 2022 - Present

• National Sales Manager

  • Dec 2010 - May 2022



Westin Indianapolis

• Sales Manager

  • May 2007 - Aug 2010

• Group Sales Manager

  • May 2007 - 2010

  Responsible for contracting groups within the DC Association market with 50+ rooms on peak for an upscale downtown 573 room hotel, with 39,000 square feet of flexible meeting spaceWorked closely with the Indianapolis Convention & Visitors Association to bring large citywide accounts to Indianapolis, using the convention center space and other connected hotels Traveled frequently to DC for sales calls and customer events in order to create, manage and maintain client relationships and expectations Participated in Starwood client events such as PCMA Annual Conference, Starwood Week, Springtime in the Park, Starwood Night at the Ballpark and Starwood Shotgun Golf ClassicDeveloped and maintained strong relationships with Starwood Global Account DirectorsManaged corporate market with 75 rooms or less on peak, the Eli Lilly account as well as the Federal Government market in 2010 Involved with site committee with other hotels and the Indianapolis Convention & Visitors Association to improve the citywide site process



Starwood Hotels & Resorts

• Sales Manager

  • Aug 2004 - Aug 2010



Sheraton Chicago Hotel & Towers/Westin Chicago River North

• Sales Manager

  • Aug 2004 - May 2007



Sheraton Chicago Hotel & Towers/Westin

• Group Sales Manager

  • Aug 2004 - May 2007

  Solicited, evaluated and negotiated corporate and association Northeast accounts with 10-150 rooms on peak nights for a 1,209 room upscale convention hotel and a 424 room 4 star, 4 diamond luxury hotel, with combined function space of 148,000 square feet Developed new accounts and strengthened existing client relationships, specifically key accounts such as Eli Lilly, Takeda Pharmaceuticals, GSK and Deloitte. Planned and executed client FAM events for key accounts for both hotels Assisted in developing WOW site inspection standards for sales team and key hotel staff to place our hotels above our competition



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Senior Catering/Convention Services Manager

  • Mar 2003 - Aug 2004



Fairmont Hotels & Resorts

• Senior Convention Services Manager

  • Mar 2003 - Jul 2004

  Managed various size convention business for 692 room luxury hotel with 62,000 square feet of meeting space Coordinated all details involved with planning and executing high level convention business, specifically pharmaceutical groups Proposed creative custom menus to enhance client events while working within their budget Communicated client expectations and needs to all hotel departments through written documentations such as the group resume and verbally through pre-convention meetings Exceeded projected forecasted food & beverage revenue for group business on a monthly basis



Hyatt Hotels & Resorts

• Convention Services Manager

  • Nov 1998 - Mar 2003



Hyatt Regency O'Hare

• Convention Services Manager

  • Jan 2002 - Feb 2003

  Responsible for servicing large groups of all market segments with over 100 rooms on peak for a 1,099 room convention hotel with 100,000 square feet of meeting space Tracked auxiliary revenue for the Director of Convention Services Supervised administrative assistants and meeting concierge associates Conducted monthly training, educating staff on hospitality related fields Contributed to achieving the best meeting planner score of all Hyatt Hotels & Resorts in the large convention hotel/group category for "Overall Satisfaction with Entire Experience" Exceeded the catering annual forecast as well as achieved growth over the prior year Increased the catering sales per group room night contribution by 14% through upselling and creating customized menu proposals



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Convention Services Manager

  • Oct 1998 - Feb 2003

  Hyatt Regency Atlanta Hyatt Regency O'Hare Hyatt Regency Atlanta Hyatt Regency O'Hare



Hyatt Regency Atlanta

• Convention Services Manager/Sales Account Executive

  • Nov 1998 - Jan 2002

  Managed large and small groups in all market for a 1,264 convention hotel with 180,000 square feet of meeting spaceMentored administrative assistant who received promotion to catering managerSuccessfully serviced high profile accounts such as the NFL Super Bowl, MLB All-Star Game and high level pharmaceutical companies such as Merck, GSK and AbbottAssisted Senior Sales Manager with various projects, which included site inspections, special VIP requests and airport transportation

• Catering/Convention Services Manager

  • 1998 - 2002