Experience

LawLogix, a division of Hyland

• United States
• Software Development
• 1 - 100 Employee

• Franchise Program Sales Representative

  • Mar 2018 - Present

  • Served as liaison for company and clients seeking software solutions. Counsel prospects regarding inquiries, issues, order management, post sales follow up and customer relations• Manage the preparation and completion of sales contracts• Adapt sales techniques to specific clients and promote products based on individual client needs• Achieved 2020 sales goal set by Management and earned The Presidents Club recognition • Served as liaison for company and clients seeking software solutions. Counsel prospects regarding inquiries, issues, order management, post sales follow up and customer relations• Manage the preparation and completion of sales contracts• Adapt sales techniques to specific clients and promote products based on individual client needs• Achieved 2020 sales goal set by Management and earned The Presidents Club recognition



Availe

• Sales Representative

  • Jan 2016 - Feb 2018

  • Responsible for customer retention and new customer acquisition• Managed all aspects of client relationship from inception to ongoing customer relationship, once established• Assisted customers in use of online ordering tools and software tracking tools• Proactively contacted new and existing customers via telephone/email seeking new business and extensions of existing business • Responsible for customer retention and new customer acquisition• Managed all aspects of client relationship from inception to ongoing customer relationship, once established• Assisted customers in use of online ordering tools and software tracking tools• Proactively contacted new and existing customers via telephone/email seeking new business and extensions of existing business



LEGOLAND California Resort

• United States
• Travel Arrangements
• 400 - 500 Employee

• VIP Coordinator

  • Feb 2017 - Jan 2018

  • Utilize park knowledge and understanding to plan guest arrival/visit.• Responsible for booking tours, including payment, scheduling experiences and staffing levels• Ensure prompt problem resolution to maximize customer satisfaction. • Utilize park knowledge and understanding to plan guest arrival/visit.• Responsible for booking tours, including payment, scheduling experiences and staffing levels• Ensure prompt problem resolution to maximize customer satisfaction.



Columbus Zoo & Aquarium/Zoombezi Bay/Safari Golf Course

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Aquatics Manager

  • Jan 2016 - Oct 2016

  • Responsible for recruiting, hiring, and training of over 200+ employees annually• Helped to reduce labor budget by maximizing efficiencies• Developed internal audit system to ensure employee performance • Responsible for recruiting, hiring, and training of over 200+ employees annually• Helped to reduce labor budget by maximizing efficiencies• Developed internal audit system to ensure employee performance



Village Roadshow Theme Parks

• Australia
• Entertainment Providers
• 300 - 400 Employee

• Operations Manager

  • Mar 2009 - Nov 2015

  • Opening/Operating team for brand new $30,000,000 waterpark• Implemented and executed department training program• Managed daily park operation by ensuring guest service, safety standards and efficient operation• Responsible for recruiting, hiring, and training of over 300 employees seasonally • Opening/Operating team for brand new $30,000,000 waterpark• Implemented and executed department training program• Managed daily park operation by ensuring guest service, safety standards and efficient operation• Responsible for recruiting, hiring, and training of over 300 employees seasonally