Experience

Gene Bostic - State Farm Agent

• Insurance
• 700 & Above Employee

• Subpoena Coordinator

  • Apr 2013 - Present

  State Farm Insurance – Duluth, G A Partnered with legal counsel on litigation cases. Addressed an average of 200 customer inquiries and complaints each week. Managed accounts and records of clients with the highest levels of confidentiality and discretion. Directed and coordinated office activity, including delivery of subpoenas. State Farm Insurance – Duluth, G A Partnered with legal counsel on litigation cases. Addressed an average of 200 customer inquiries and complaints each week. Managed accounts and records of clients with the highest levels of confidentiality and discretion. Directed and coordinated office activity, including delivery of subpoenas.



Gene Bostic - State Farm Agent

• Insurance
• 700 & Above Employee

• CSA

  • Jan 2012 - Sep 2012



TRUE

• United Kingdom
• Advertising Services
• 200 - 300 Employee

• Bilingual Technical Advisor

  • Jan 2012 - Sep 2012

  True Vertical – Duluth, G A Spearheaded expansion and development initiatives in Europe. Managed work flow to exceed quality service goals. Maintained up-to-date knowledge of product and service changes. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Updated customer orders from start to finish in an accurate and timely manner. Trained staff on operating procedures and company services. True Vertical – Duluth, G A Spearheaded expansion and development initiatives in Europe. Managed work flow to exceed quality service goals. Maintained up-to-date knowledge of product and service changes. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Updated customer orders from start to finish in an accurate and timely manner. Trained staff on operating procedures and company services.



VerizonWireless

• Business Support Coordinator

  • Jun 2006 - Jun 2010

  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Defused volatile customer situations calmly and courteously. Addressed and resolved customer product complaints empathetically and professionally. Initiated operations improvements to improve overall call center productivity. Met or exceeded service and quality standards every review period. Investigated and resolved customer inquiries and… Show more Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Defused volatile customer situations calmly and courteously. Addressed and resolved customer product complaints empathetically and professionally. Initiated operations improvements to improve overall call center productivity. Met or exceeded service and quality standards every review period. Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Logistics Show less Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Defused volatile customer situations calmly and courteously. Addressed and resolved customer product complaints empathetically and professionally. Initiated operations improvements to improve overall call center productivity. Met or exceeded service and quality standards every review period. Investigated and resolved customer inquiries and… Show more Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Defused volatile customer situations calmly and courteously. Addressed and resolved customer product complaints empathetically and professionally. Initiated operations improvements to improve overall call center productivity. Met or exceeded service and quality standards every review period. Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Logistics Show less



U.S. Army

• Logistics

  • Sep 2002 - Oct 2004

  Translated business needs and priorities into actionable logistics strategies. Gathered, logged and monitored all shipping data. Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget. Received all imported goods and checked product condition and count. Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements. Monitored the workshop work flow for 4… Show more Translated business needs and priorities into actionable logistics strategies. Gathered, logged and monitored all shipping data. Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget. Received all imported goods and checked product condition and count. Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements. Monitored the workshop work flow for 4 employees. Show less Translated business needs and priorities into actionable logistics strategies. Gathered, logged and monitored all shipping data. Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget. Received all imported goods and checked product condition and count. Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements. Monitored the workshop work flow for 4… Show more Translated business needs and priorities into actionable logistics strategies. Gathered, logged and monitored all shipping data. Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget. Received all imported goods and checked product condition and count. Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements. Monitored the workshop work flow for 4 employees. Show less