Jen Pommerenke
Managing Director / Chief Operations Officer at Sweet Tea Shakespeare- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Project Management Professional (PMP)
Project Management InstituteSep, 2021- Oct, 2024
Experience
-
Sweet Tea Shakespeare
-
United States
-
Performing Arts
-
1 - 100 Employee
-
Managing Director / Chief Operations Officer
-
Apr 2022 - Present
Daily operations leadership for a non-profit, itinerant, (primarily) outdoor theatre company, including business functions, budget oversight, and personnel management. (An upgrade in responsibility from a prior position with the company in 2019) Oversee Operations, Marketing, and Program departments, as well as staff and contractors, leading on marketing, operational, and human resources issues, with overall control of the day-to-day running within the organization. Manage contracting and invoicing processes. Play a leading role on the Senior Management team, and at weekly/bi-weekly management and departmental meetings, including management and completion of weekly organization reports. Design, implement, and maintain quality onboarding processes for all stakeholders, both volunteers and staff. Help to plan, coordinate, and implement STS programming as directed Oversee the management of regular staff and seasonal volunteers for STS events Demonstrate superior customer service, integrity, and commitment to innovation, efficiency, and STS ideals. Measure and implement positive changes for customer, client, artist, staff, audience, and contractor journeys within the context of Marketing and Operations. Implement and oversee special projects meant to help advance and grow the organization in areas of high aspiration and creative achievement. Show less
-
-
-
Patagonia
-
United States
-
Retail
-
700 & Above Employee
-
Warehouse Team Lead
-
Oct 2020 - Oct 2021
Responsible for managing product flow throughout the store, communicating with management on product levels, distributing product between stores and all shipping and receiving functions—ensuring that the right products were in the right places at the right times. Operations Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship) Consistently review product flow improvements to maximize efficiency and reduce out of stock items on the floor. Proactively communicate and resolve all shipping discrepancies with the Service Center, Retail Solutions, Outside Vendors and Accounting. Receive and process warehouse stock products (pick, unload, label, store) Perform inventory controls and keep quality standards high for audits Keep a clean and safe working environment and optimise space utilisation Monitored and coordinated product flow between warehouse and sales floor using Excel and various Microsoft / Google tools, as well as company-specific software. . Customer Experience Creative problem-solving both in the warehouse and on the sales floor, operating under Patagonia’s radical NBBC (Not Bound by Convention) mantra Active involvement with educating and promoting Patagonia’s mission regarding environmental justice, diversity, and stewardship within the community Effectively communicate with customers from various backgrounds regarding products. Patient and active listening to customer concerns or disappointments to create a positive solution and experience. Leadership / Training Design and coordination of inventory and product processing training for all team members which foster an environment of continued learning. Proactivity in assessing additional training opportunities for employees in the warehouse to ensure maximum flexibility. Show less
-
-
-
Sweet Tea Shakespeare
-
United States
-
Performing Arts
-
1 - 100 Employee
-
General Manager
-
May 2017 - Nov 2019
Initiation and leadership of objectives in company relations, operational duties, and organizational communication for non-profit theater company. Operations Oversight of company operations in marketing, venue management, promotions, hiring, scheduling, and creative tasks and duties of the company. Management and / or creation of day-to-day paperwork, systems, GSuite organization, and Standard Operating Procedures for a newly formed non-profit company. Leadership Facilitation and maintenance of a positive and empowering environment to assure members felt valued and motivated to serve the company . Management of company communication, programming, and community relations. Development Leadership of, creation, development, and execution of Green Tea Youth Company. Venue negotiations and management for performances. Show less
-
-
-
Summer Camp
-
Brevard, NC
-
Program Director
-
May 2003 - Nov 2019
Direction of daily management and programming for sleep-away wilderness camp. Servant Leadership Supervised 200+ campers and 80+ staff members over a two-month period during summer sessions. Creation of an environment of trust and safety for staff through authentic listening, leading, mentoring, and care, I lived and led with the values of hard work, integrity, humility, presence, and the power of play. Administrative Standardized and streamlined Program Director Position. Implemented revisions to the operation and purpose of the Junior Counselor leadership program. Oversight and administration of staff hiring, training, and placement. Co-led year-round maintenance of grounds and gear Organized and co-led two week orientation and clinic training for staff. Operations Daily/Weekly Responsibilities included oversight of meeting agendas, day-off schedules, gear maintenance, staff and camper safety, maintenance of employee relations, managing needs of kitchen and facility staff members. Maintenance of a tight operational budget. Organization, staffing, and leadership of school team-building trips for groups of ten to fifty participants. Empowerment of staff to create safe, effective, and welcoming environments. Show less
-
-
-
Carnival Cruise Line
-
Travel Arrangements
-
700 & Above Employee
-
Youth Staff
-
Sep 2015 - May 2016
Facilitated memorable programming for clients vacationing with CCL. Recognized for compassion and enthusiasm within first month of employment by parents through the Carnival Cruise Lines response program Twice voted as “Team Member of the Cruise” by co-workers Worked with children ages 2-12 years Received highest percentile evaluation by Youth Director for excellence in communication and for being a supportive, calm, and affable team member Asked by upper management to be first point of contact for vacationers as they came on-board Show less
-
-
Education
-
College of Charleston
Bachelor's degree, Theater Performance and Arts Management
Community
