Experience

Crossword Hobbyist

• United States
• Computer Games
• 1 - 100 Employee

• Head Of Customer Experience

  • Sep 2020 - Present

  Lead customer research, customer outreach, and organic customer acquisition efforts, create and distribute customer messaging, manage customer support team. Lead customer research, customer outreach, and organic customer acquisition efforts, create and distribute customer messaging, manage customer support team.



Self-employed

• Real Estate
• 1 - 100 Employee

• Content Creator & Strategist

  • Apr 2007 - Present

  I help clients focus online communication efforts with customer-focused content strategy and copy writing. This includes writing and editing long and short form content according to in-house style guides, adapting my voice to meet client needs, and integrating SEO best practices. I have extensive experience working with highly regulated detail-oriented and industries (such as legal, insurance, medical, etc) and can easily collaborate with various stakeholders, including C-levels, publishers, customer support, developers, and end users