Experience

AroFlo Software

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Software Implementation Consultant

  • Mar 2022 - Present



Personal Touch Pilates

• Pilates Teacher

  • Jun 2015 - Sep 2022



The Intelligent Body Pilates Studio

• Australia
• Wellness and Fitness Services

• Pilates Teacher

  • Oct 2015 - Mar 2022



SABIC INNOVATIVE PLASTICS LIMITED

• Clayton, Victoria, Australia

• System Administrator

  • May 2014 - Oct 2015

  SYSTEM ADMINISTRATOR • Liaison between offsite IT management and local sales staff, spearheading rollouts of software and hardware. • Organised and conducted staff training for proprietary software updates and to upskill individuals in usage of office productivity and communication tools. • Gathered requirements from local staff and submitted improvement plans to the offsite IT management team. Achievements: • Repaired the relationship between sales staff and IT by championing the needs of both groups and focusing on identifying solutions that met both corporate and staff needs. Show less



Alkira

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• IT Co-ordinator

  • Feb 2010 - May 2014

  My role was to provide IT expertise and strategic planning to management, project manage IT initiatives, identify IT skill gaps and training opportunities, and provide comprehensive staff IT support. I was the onsite first line support for the IT infrastructure across the organization (hardware, software, servers and network). While at the company I created and managed their first IT management strategy, dedicated IT budget, policies and procedures. I performed regular training needs analyses and developed training plans to suit our needs and budget - sometimes running these sessions myself in-house, sometimes liaising with vendors to provide external training opportunities. During my time, I supported Alkira to expand and update their technology, growing our desktop and laptop assets by over 300%, running network cable to all offices, installing wi-fi in every location, and providing all staff with authenticated access to network resources. Prior to leaving, I successfully managed the requirements gathering and selection process for a client information database system to assist in managing new governmental requirements. Show less



DA Information Services

• Book and Periodical Publishing

• Service Delivery Manager

  • Mar 2009 - Feb 2010

  Working alongside the IT infrastructure support and development teams, I managed new customer service implementation, coordinating across all departments within the organisation. I gathered and documented customer requirements and workflows, and designed integration strategies to ensure efficient data transfer between business systems. Once processes were in place, I provided training to customer staff on using DA's software and service offerings. My first task in this role was to rescue a number of failing service implementations, which were exceeding contracted timeframes. I identified the causes of the delays, then created new implementation plans and renegotiated timeframes with the customer. In collaboration with multiple internal departments, we modified our processes and provided extra resources where needed to ensure the new timeframes were met, within budget.. My work on these projects resulted in significantly increased customer satisfaction with our company’s services as well as improving staff productivity and responsiveness on future implementations.I also: • Performed extensive process documentation, recommending changes to task flows, staffing and various physical and electronic resources which resulted in improved staff response times and greater visibility of key customer information among staff.• Successfully coordinated project teams comprised of staff from multiple departments, including customer representatives and staff in remote locations. Show less

• Manager, Systems Integration

  • Mar 2007 - Mar 2009

  In this role, I was the line manager of small team of developers, liaising with customers and vendors to develop digital systems integration strategies. I led the IT component of service implementation and managed and prioritized the software development process, including requirements gathering and documentation.Achievements• Played a key role in establishing and determining the direction and future growth of the new IT department at DA. This work included assisting with decisions regarding staffing, outsourcing, purchasing, and strategy as well as developing both budget and mission statements.• Managed IT development projects comprised of both in-house staff and local and off-shore contractors. My responsibilities have included writing and managing scope, requirements and specifications documentation, scheduling, testing, and eliciting user feedback.• Timed and managed successful web site launches, including beta testing with multiple customer sites prior to actual go live date. Show less

• Sales Coordinator

  • Jul 2006 - Feb 2007

  Working with the Sales team, I provided project management support for the implementation of new major clients. I also assisted with pre-sales support, analysis and reporting.Achievements• Successfully managed a project to deliver over 10,000 shelf-ready books for the opening of a library at a new Asian university. This was accomplished within a strict budget and timed to coincide with the first student open day.• Automated the cumbersome sales reporting process and reformatted customer reports to enable key data to be more visible and professionally presented. Show less



RMIT University

• Australia
• Higher Education
• 700 & Above Employee

• Tutor

  • Jul 2005 - Dec 2006

  As a Tutor for the Juvenile Justice program, I assisted with lectures for selected topics, developed lecture slides and notes, managed tutorial sessions for youth work students, and provided one-on-one support and teaching as required. Achievements • Consistently received top ratings from tutorial student feedback in all areas, including knowledge of subject matter, lecture presentation and classroom management. • Identified and liaised with multiple new guest lecturers from the Juvenile Justice field, enhancing the currency and relevance of information presented in the lectures. Show less



International House, The University of Melbourne

• Australia
• Higher Education
• 1 - 100 Employee

• Residential Tutor

  • Feb 2004 - Nov 2004

  Responsibilities • Mentoring – both educational and personal • Tutor students in selected topics • Perform security and on-call duties after hours Achievements • Mentored a student through severe personal issues that threatened both her educational and personal well-being. This student went on to complete her undergraduate studies and has completed a law degree. • Consistently received ratings of “excellent” on student feedback reports. Responsibilities • Mentoring – both educational and personal • Tutor students in selected topics • Perform security and on-call duties after hours Achievements • Mentored a student through severe personal issues that threatened both her educational and personal well-being. This student went on to complete her undergraduate studies and has completed a law degree. • Consistently received ratings of “excellent” on student feedback reports.



Omegon, Inc

• Minnetonka, Minnesota, United States

• Network Administrator

  • Mar 2001 - Jun 2003

  Omegon is a long-term residential treatment centre for adolescents requiring mental health and substance abuse treatment, comprising a dormitory, cafeteria, and school along with counseling and medical services. During my time here I designed, budgeted, and managed a project to fully network the centre and install the first e-mail, web and file server. I also researched and implemented a client information management database to improve data access, visibility and security. Omegon is a long-term residential treatment centre for adolescents requiring mental health and substance abuse treatment, comprising a dormitory, cafeteria, and school along with counseling and medical services. During my time here I designed, budgeted, and managed a project to fully network the centre and install the first e-mail, web and file server. I also researched and implemented a client information management database to improve data access, visibility and security.



LarsonAllen

• United States
• Accounting
• 200 - 300 Employee

• Strategic Technology Project Coordinator

  • Jun 1999 - Mar 2001

  Responsibilities • Manage strategic software development, overseeing a small team of consultant programmers. • Assist accounting staff to develop web-based tools to enhance customer reporting and management of financial data Achievements • Managed a Strategic Technology budget of $500,000, identifying and implementing key initiatives to increase productivity and/or set LarsonAllen apart from its competitors. Responsibilities • Manage strategic software development, overseeing a small team of consultant programmers. • Assist accounting staff to develop web-based tools to enhance customer reporting and management of financial data Achievements • Managed a Strategic Technology budget of $500,000, identifying and implementing key initiatives to increase productivity and/or set LarsonAllen apart from its competitors.



DecisionOne

• IT Services and IT Consulting
• 400 - 500 Employee

• Programmer/Analyst and Service Delivery Planner

  • Nov 1995 - Jun 1999

  Responsibilities • Provide software and hardware help desk support for home consumers • Develop web-based decision matrix to assist help desk staff in fixing software and hardware problems for commercial business customers. • Implement call centre/help desk services for commercial customers • Perform discovery tasks on location to facilitate the implementation of call centre services. Achievements • Successfully implemented call centre services for over 50 large commercial clients, • Conceived of and programmed the company’s first on-line knowledge databases and tutorials, which later became the sole method for help desk staff to store and access customer-specific software information. Show less