Jen M.
Senior Practice Manager at HBH- Claim this Profile
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Bio
Credentials
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Certified Clinical Medical Assistant
National Healthcareer Association (NHA)Aug, 2006- Oct, 2024
Experience
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HBH
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Germany
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1 - 100 Employee
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Senior Practice Manager
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Jul 2022 - Present
Direct oversight of the day to day site clinic operations support staff inclusive of medical office support staff, behavioral health services, and medical providers. Recruit, hire, and supervise assigned clerical/clinical personnel Responsible for coordinating support staff schedules and hours, including vacation approval and facility coverage Act as liaison between support staff, medical staff, other supporting departments and patients Responsible for identification and resolution of problems ot escalations with patient matters to improve patient satisfaction Identify and resolve problems or escalations with patient matters to improve patient satisfaction Along with risk management follow up on patient, staff and clinic grievances Responsible for procurement of supplies and ordering procedures Participate in the development and implementation of operational and clinical policies and procedures Ensure compliance with OSHA, CLIA, and other legal and regulatory agencies to ensure standards of performance for quality care in health care setting Assist support staff in site preparation for site surveys and inspections Resolve operational issues and ensure that policies and procedures are carried out appropriately Conduct 1:1 meetings with staff to discuss personal and professional development plan and coachings Provide support as Medical Assistant and Patient Service Representative during staffing shortages Operate as Manager on Duty as contact for staff, patient & provider issues, and monitor clinic flow when other practice managers are unavailable Monitor petty cash activity, complete monetary transactions, arrange pick up for deposit of funds. Provide allocation for invoices of expenses incurred by the site Monitor and oversee the upkeep and maintenance of the health center and equipment in a manner consistent with the highest standard of safety, sanitation, efficiency, and appearance Show less
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LaPorte County Health Department
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Wellness and Fitness Services
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1 - 100 Employee
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Covid-19 Site Coordinator-Manager
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Oct 2020 - Dec 2022
Oversee the management of the Covid-19 testing operation Supervise all activities and outputs of the local testing site, ensuring the safety of all staff and patients Prepare and distribute staff schedules Liaison between testing site and the Health Department Administrator and Indiana Emergency Preparedness Coordinators Training and Development of staff and clinic Work with Logistics to ensure proper supplies for site Coordinate and track with the appropriate lab the pickup and resulting of specimens Maintain, manage and submit staff weekly timesheets Read and interpret directives and documentation issued Carry out instructions provided in a written and oral form Problem-solve and create solutions to complex problems Record keeping and ensuring safety regulations and procedures are adhered to Supervisory practices, training, and providing staff support Compliance Management within Covid-19 Guidelines Undertake training on handwashing and ensure personal hygiene is maintained to a high level and correct PPE is always worn Maintain and ensure onboard inventory of PPE, forms, test kits, office supplies, and infection control products Complete monthly data submission required by the state and emergency preparedness procedures Perform PCR and Rapid Test for COVID-19 testing Properly label and store collected specimen Fill and complete Return Specimen Count Form Maintain testing stations areas in a manner consistent with OSHA standards and Universal Precautions procedures Increase access and availability of Covid-19 testing for the community Show less
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Porter Physicians Group Urgent Care
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Michigan City, Indiana, United States
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Certified Medical Assistant
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Aug 2019 - Oct 2021
Prepare patients for examination, take vitals, and record patients' health history Perform EKG, administer injections and medications Cast application, orthopedic splints and give follow-up instructions to patients regarding their care Specimen collection and CLIA testing like A1C, glucose, strep, flu & RSV Prepare equipment and examination rooms Clean instruments and ensure autoclave was properly maintained Assist providers with medical treatments, procedures, and exams Manage inventory of medical supplies and equip exam rooms with appropriate supplies Prepare and provide referral information to patients Show less
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Atlantic Medical Group Overlook Family Practice
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Summit, New Jersey, United States
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Certified Medical Assistant
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Oct 2018 - Jun 2019
Room patients and obtain vital signs Review medical histories/medications, assist physicians with procedures. Set up room for in office procedures, prepare instruments used in procedures for sterilization process Review patient charts to ensure records are accurate and up to date for next visit and Medicare Wellness Administer medications and immunizations, maintain rooms stocked, and ensure efficient patient flow Consult as needed with attending physicians regarding Medical Residents plan of care and orders Perform EKG's, Venipunctures, CLIA testing in office as per physicians orders Show less
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Summit Medical Group of New Jersey
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United States
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Medical Practices
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700 & Above Employee
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Certified Medical Assistant
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Oct 2017 - Oct 2018
Triage patient to determine and report required treatment Patient intake, review patients medical history and record it in EMR Room preparation for minor procedures, ensuring rooms are stocked and supplies are ordered Test patient specimens (CLIA testing) Perform Electrocardiograms (EKG), place patient on cardiac monitor Report and record patient's condition, draw blood, basic patient treatments Assist with emergency codes (CPR, ventilation) Schedule patients for radiology testing and transport them accordingly Answer phones and make same day patient appointments Show less
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Children's Miracle Network at Orlando Health Arnold Palmer Hospital for Children
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United States
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Fundraising
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1 - 100 Employee
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Certified Medical Assistant
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Jan 2015 - Sep 2017
Room patient; obtain vitals and patient histories then document in EMR Chart preparation, obtain test results and patient records Call patient/parents with test results, prevention plans and follow up on plan of care for patients Monitor, clean, and stock patient exam rooms Pre-authorizations for medications and procedures Prepare and administer medications and immunizations Call in prescriptions to pharmacies, and process medication refills as directed by a physician Perform CLIA testing (strep, flu and RSV testing), Pulmonary Function Testing Provide support to patients for Public Health management Show less
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Education
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Southern New Hampshire University
Bachelor of Science - BS, Health Services/Allied Health/Health Sciences, General -
2010 - 2010
EMT-B Public Safety Institute EMS Academy
Associates of Science, Massage Therapy -
2006 - 2008
Keiser University
Associate of Science (A.S.), Massage Therapy/Therapeutic Massage
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