Experience

Savage Data Systems

• Canada
• 1 - 100 Employee

• Customer Support Specialist

  • Dec 2018 - Present

• Graphic Designer

  • Jun 2017 - Dec 2018



True North Cadillac Chevrolet Ltd.

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Relations/Marketing Manager

  • May 2013 - May 2017

  As The Customer Relations/Marketing Manager at True North Chevrolet Cadillac I manage the CRM process at the dealership by ensuring that all contacts are up to date. I am responsible for training staff on the use of Contact Management (one of our CRM tools) and work in conjunction with outside consultants to improve the sales process and use of Contact Management within the organization. I manage the distribution of “Service Orphans” to sales staff when appropriate and the distribution and redistribution of “Sales Orphans” when required. As the Website and Marketing Coordinator I manage the website on a daily basis and work in conjunction with True North website developers for continuous improvement of features and content. I am required to ensure that the dealership complies with OMVIC (Ontario Motor Vehicle Council) advertising standards and that pricing is accurate and apparent. In addition I upload internal pictures and videos to the website and develop marketing campaigns with consistent looks and messages for the website and other media as appropriate to drive traffic to the website and the dealership. True North Chevrolet Cadillac has also encouraged my interest in learning more about the Business or Financial Management positions at the dealership and have supported me in training and hands on training and experience with that area of growth in my career path.



Hopper Buick GMC

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Website and Marketing Administrator

  • Mar 2011 - May 2013

  Hopper Buick GMC is a franchised General Motors dealership that has been running for over 40 years. They sell new Buick and GMC vehicles , used vehicles, service and warranty all Buick and GMC vehicles and offer parts and accessories. During the Duration of my employment at Hopper Buick GMC I worked in many differing roles. My roles included: Accounting Assistant, Website Co-coordinator, Receptionist, Business Development Center (BDC) and Marketing Administrator. As an Accounting Assistant: I created used inventory files, pulled car proofs and imputed vehicles into the inventory database.As a Website Co-coordinator: I uploaded inventory photos, maintained an accurate and current representation of inventory and inventory information, staff, community involvement, incentives, pricing and programs for the Sales, Service and Parts departments.As a Receptionist: I coordinated the greeting of customers, handled inquiries on the telephone and in person, distributed emails, and provided other general administrative duties while adhering to tasks in a timely manner. As a Business Development Center (BDC): I functioned as a customer retention service, assigning customer calls to the sales team and making calls myself, based on criteria and incentives both to serve the customer, and promote sales. In addition, I ensured proper customer database upkeep and use. As a Marketing Administrator: I adhered to the rules and guidelines set by the Ontario Motor Vehicle Council while creating advertisements and working in collaboration with providers and business representatives to achieve the completion of marketing in various forms from billboards, social media, website, newsprint, radio, building signage etc. As a Marketing Administrator I frequently used Photoshop Elements in order to create creative designs.



Art on Main

• United States
• Arts & Crafts
• 1 - 100 Employee

• Communications and Fundraising Intern

  • Feb 2010 - Feb 2011

  Art on Main is a not-for-profit artist collective with approximately 20-30 members.As an employee of Art on Main for a one year contract beginning February 14th 2010 with the title Communications and Fundraising Intern my duties included: keeping daily financial records, assisting the treasurer in preparing monthly reports and year-end financial statements, making bank deposits, and managing accounts payable and receivable. I also recorded minutes during the monthly Executive meetings, Member meeting and Committee meetings.The communications part of my position included frequently updating the Art on Main website, writing monthly newsletters and preparing media releases when required.