Experience

Homeward

• United States
• Non-profit Organizations
• 1 - 100 Employee

• System Coordination Manager

  • Jan 2023 - Present

  Coordinate communication to facilitate decision-making, problem solving, and collaboration amongpartner agencies participating in case conferencing or related collaborative efforts including targeted efforts to support older adults experiencing homelessness and those with complex health needs.Facilitate policy development and implementation to support a housing-focused homeless responsesystem-Provide subject matter expertise and guidance, technical competency, and administrativesupport in System Policy and Process Committee-Develop and coordinate cross-team project plans for policy and process implementation-Provide system-wide training for changes to the coordinated entry system.Manage Homeward’s Rapid Exit/Self-resolution programOversee the workflow of the Housing Interventions Navigator who manages are housing referrals within the coordinated entry system. Show less

• Housing Programs Manager

  • Jan 2022 - Jan 2023

  The Housing Programs Manager helps to build community capacity to end homelessness in the Richmond region. To accomplish this, the Housing Programs Manager manages, and evaluates unique, yet critical opportunities to enhance our community’s access to available resources to address homelessness. This includes working with multiple stakeholders from public and private sector organizations to assess community needs, and to identify and build consensus for the implementation of the most appropriate solutions. This position will facilitate accurate data tracking and reporting of individual clients’ movement through the system. This position will schedule, facilitate and record case conferencing activities as a coordinated process of provider stakeholders to ensure an effective, efficient, and satisfactory experience for clients and service providers alike to achieve system goals of achieving sustainable housing. Show less

• Lead Care Navigator

  • Oct 2020 - Jan 2022

  Primary point of contact for guiding households experiencing homelessness from the time of system entry to subsequent intervention referrals. Facilitate referrals for emergency shelter, rapid re-housing (RRH), and permanent supportive housing (PSH). Oversees additional housing interventions such as the Housing Choice Mainstream Vouchers and the Emergency Housing Vouchers in partnership with local PHAs. Facilitate case conferencing in partnership with provider and community stakeholders to ensure an effective and efficient experience for clients and service providers alike to achieve system goals of achieving sustainable housing. Primary point of contact for the Homeless Connection Line. Onboard and train staff to learn diversion focused trauma informed conversations in preventing individuals from entering the homeless system, data entry steps, reporting, and regular ongoing support and training on best practices. Show less



Area Congregations Together in Service

• United States
• Individual and Family Services
• 1 - 100 Employee

• Lead Diversion Specialist on the Homeless Connection Line

  • Jul 2020 - Oct 2020

  Lead a collaborative agency team (ACTS, HomeAgain, Homeward, Housing Families First, and Senior Connections) of Diversion Specialists to run the Homeless Connection Line. The Homeless Connection Line (HCL) is a crucial community resource for those experiencing homelessness or within a few days of losing their current housing.

• Diversion Specialist on the Homeless Connection Line

  • Apr 2019 - Jul 2020

  Serve as the front door to homeless services by answering and responding to calls of those experiencing homeless, those needing to prevent experiencing homelessness, and provide community resources using trauma informed best practices and diversion focused conversations. Enter data into the Homeless Information Management System (HMIS) and run reporting to support efficiency and productivity.



YWCA Richmond

• Philanthropic Fundraising Services
• 1 - 100 Employee

• Hotline Specialist

  • Dec 2018 - Oct 2020

  Directed telephone crisis response and systems of support and referral for victims/survivors of domestic and/or sexual violence by answering the Empowernet Hotline (formally the Greater Richmond Regional Hotline). Establishes and maintains effective and efficient communication strategies to ensure superior client service. Establishes care and understanding by exercising the willingness to listen carefully to each caller.

• RHART Hospital Accompaniment

  • Dec 2018 - Oct 2020

  Respond to hospital calls to victims/survivors reporting recent domestic and/or sexual violence. Offer resources and support during hospital stay and during PERK exam with the consent of the patient.



YWCA Utah

• United States
• Individual and Family Services
• 1 - 100 Employee

• Crisis Call Advocate

  • Sep 2017 - May 2018

  Provide immediate response to crisis line calls, using active listening and trauma-informed skills to help caller address immediate needs including shelter admission and/or referral. Serve as the front door to the YWCA Utah, representing the mission of the YWCA to prevent racism, empower women and promote the dignity of all. Document callers needs in real time in ETO; prepare weekly and monthly reports of call volume and disposition. Collaborate with shelter advocates to maximize room availability, minimizing possibility of turning away women/men in need of emergency shelter. Show less

• Lead Shelter Advocate

  • Jan 2015 - Sep 2017

  Lead a group of advocates to facilitate a safe and inviting shelter for those fleeing a domestic violent relationship. Answer crisis calls, help transition families in and out of the shelter, complete shelter intakes, data entry, and offer support to clients during their stay.

• Lead Pre-K Teacher

  • Apr 2012 - Jan 2015

• Floater Teacher

  • Oct 2010 - Apr 2012