Experience

Tern Bicycles

• Taiwan
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Customer Relations Coordinator North America at Tern Bicycles

  • Aug 2023 - Present



Kali Protectives

• Manufacturing
• 1 - 100 Employee

• Inside Sales Representative

  • Apr 2023 - Jul 2023



Hollywood Racks

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Jan 2017 - Feb 2023

  • Served in a multidisciplinary function, spearheading sales, admin, and customer service collectively with a team of 10+ highly skilled individuals. • Increased operational sales efficiency between direct-to-consumer and dealers, leading to exponential company growth. • Increased sales by 240% across 6 years as a Sales Manager. Achieved a sales increase every single year. • Served in a multidisciplinary function, spearheading sales, admin, and customer service collectively with a team of 10+ highly skilled individuals. • Increased operational sales efficiency between direct-to-consumer and dealers, leading to exponential company growth. • Increased sales by 240% across 6 years as a Sales Manager. Achieved a sales increase every single year.



KHS Bicycles

• Ranch Dominguez, CA

• Inside Sales Manager

  • May 2008 - Jan 2017

  • Increased sales by 15% by orchestrating sales contests for the Inside Sales team. • Generating click-through rates of 16.8% above industry standards due to cultivating a Constant Contact weekly email for all of the dealers and sales reps. • Drove overall revenue up by 10% by designing multiple sales promotions aligned with market trends. • Increased sales by 15% by orchestrating sales contests for the Inside Sales team. • Generating click-through rates of 16.8% above industry standards due to cultivating a Constant Contact weekly email for all of the dealers and sales reps. • Drove overall revenue up by 10% by designing multiple sales promotions aligned with market trends.



HELENS CYCLES

• United States
• Spectator Sports
• 1 - 100 Employee

• Assistant Manager

  • Jun 2005 - May 2008

  • Supervised sales staff, safeguarding team productivity and boosting overall performance. • Leveraged consultative sales strengths to identify opportunities, nurture relationships, and close deals. • Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty. • Supervised sales staff, safeguarding team productivity and boosting overall performance. • Leveraged consultative sales strengths to identify opportunities, nurture relationships, and close deals. • Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.



Jones Bicycle

• Long Beach, CA

• Mechanic

  • Jun 2004 - Jun 2005

  • Competently assembled and repaired road, mountain, hybrid, and BMX bicycles, while providing exceptional customer service. • Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly. • Contributed to sales increases by improving lead-generation and sales-tracking techniques. • Competently assembled and repaired road, mountain, hybrid, and BMX bicycles, while providing exceptional customer service. • Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly. • Contributed to sales increases by improving lead-generation and sales-tracking techniques.



Northampton Bicycle

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Mechanic & Sales Representative

  • Apr 2001 - Dec 2002

  • Educated peers on new equipment developments and technological advancements. • Cross-trained and provided additional support to other customer service representatives in a time of need. • Knowledgeable on policies regarding payments, account charges, and upgrades to properly process orders. • Educated peers on new equipment developments and technological advancements. • Cross-trained and provided additional support to other customer service representatives in a time of need. • Knowledgeable on policies regarding payments, account charges, and upgrades to properly process orders.