Jen Bendorf
Customer Success Manager at IntelliSee- Claim this Profile
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Topline Score
Bio
Douglas Pals
When I was working for Alpine Communications, I contracted with Jenny's company to publish our phone directories. From their sales staff to their production staff, we always found Jenny and her team to do what they say they would do, when they said they would do it. If I have the opportunity in the future, I would hire Jenny's company again.
Douglas Pals
When I was working for Alpine Communications, I contracted with Jenny's company to publish our phone directories. From their sales staff to their production staff, we always found Jenny and her team to do what they say they would do, when they said they would do it. If I have the opportunity in the future, I would hire Jenny's company again.
Douglas Pals
When I was working for Alpine Communications, I contracted with Jenny's company to publish our phone directories. From their sales staff to their production staff, we always found Jenny and her team to do what they say they would do, when they said they would do it. If I have the opportunity in the future, I would hire Jenny's company again.
Douglas Pals
When I was working for Alpine Communications, I contracted with Jenny's company to publish our phone directories. From their sales staff to their production staff, we always found Jenny and her team to do what they say they would do, when they said they would do it. If I have the opportunity in the future, I would hire Jenny's company again.
Credentials
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Google Ad Words
Google -
SHRM
SHRM -
Yext Digital Management, AI & Automation
Yext
Experience
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IntelliSee
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United States
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Public Safety
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1 - 100 Employee
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Customer Success Manager
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Feb 2022 - Present
Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyzes Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Act as a Customer Advocate Encourages Customers to Upgrade their Products Promote Customer Loyalty Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyzes Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Act as a Customer Advocate Encourages Customers to Upgrade their Products Promote Customer Loyalty
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Simply Search
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United Kingdom
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Advertising Services
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Strategic Marketing Director
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Apr 2014 - Feb 2022
Moved company in direction of digital to prepare for future state. Uncovered client goals and developed digital platforms in accordance with account needs, specifications, and objectives. Negotiated new and renewal contractual terms. Orchestrated all elements of platform implementation through sales and customer support staff. Owned P&L and advertising/company budget. Sourced developers and companies to help build products. Trained team to understand marketing tools and streamline analytics to maximize efforts. - Established sales infrastructure and defined go-to-market strategy. Created manuals, marketing materials, and conducted ongoing training for ~20 employees in product features/benefits and effective sales techniques. - Penetrated SMB market with innovative and cost-effective service offerings that allowed smaller companies to rival larger competitors with self-managed options or turnkey packages to maximize marketing dollars. - Called on marketing managers and owners utilizing traditional and social media marketing to generate leads as well as direct sales, networking events, and educational presentations to secure and retain customers. - Customized product suite and solutions to conform to each client’s unique business needs. Consulted with stakeholders as trusted advisor to hone in on pain points and go beyond websites and Google accounts. - Obtained big win overcoming concerns for data privacy to obtain permission from Apple for developer license that opened door to get through IOs and allow builds for telecom companies that could be placed in app store. - Supported clients with onboarding after the sale with 3-7 hours of tailored consultative services to ensure optimum effectiveness and understanding of dashboards/analytics to advance opportunities for improvement.
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Performance Marketing & Business Development Manager
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2005 - Feb 2022
Generated new revenues providing customer-centric focus and innovative service offerings to stay ahead of market trends. Worked with accounts to craft revenue-sharing plans and renewal options. Developed applications in collaboration with developer to streamline publishing process. Recruited, trained, and coached highly-skilled team to optimize sales, workflows, and quality. Delivered annual savings by sourcing new materials vendors without compromising quality. - Optimized internal and client managerial decision making by instituting key performance indicators and reporting, including direct response and metered call tracking to measure performance of co-op advertising and marketing. - Analyzed data for market trends, forecasts, and projections to inform strategic planning. Identified print side of business was declining and online/mobile apps were future in telecom and could be leveraged in SMB space. - Elevated team’s upselling and retention capabilities through implementation of CRM and industry-specific software platforms. Coached sales team on call quality, solutions, and co-developed and delivered sales curricula. - Designed and deployed targeted Facebook campaigns to help customers and companies obtain goals. Leveraged demographic data and analytics to reach the “right” audiences to extend brand presence. - Advocated for diversifying portfolio with more profitable and relevant service offerings for broader market reach. Recognized burgeoning opportunities with streaming ads for SMBs to promote services via Hulu, YouTube, and TV.
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Pioneer Directories
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United States
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Advertising Services
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1 - 100 Employee
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Operations Manager
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2002 - 2005
Launched company and laid operational framework to underpin rapid success. Grew organization from 3 employees to staff of 20 in administration, payroll, customer relations, marketing, and sales. Sourced, vetted, and deployed lead lists. Drove brand presence in region via networking and sponsorships. Prospected for new business and negotiated multimillion-dollar contracts with C-Suite and senior executive decision makers. Prepared bids and calculated ROI. - Worked with attorney to define operating agreement, legal contracts, and bylaws. Set up HR and created policies, SOPs, benefit packages, compensation/commission plans, and workers compensation program. - Acquired $5M in annual contracts with phone companies in MN, WI, IA, and MI in first year and grew revenues by year 7 with 20% GP margins during highly-competitive, economically-challenged market. - Persistently called on and entertained 50+ telecom industry CEOs including US Cellular, TDS Telecom, and independent phone carriers. Reached out during off hours to enhance accessibility and customer relations. - Orchestrated production and distribution of 20+ different directories with 10M-12M in total volume. Managed project lifecycle and guided contractual fulfillment through internal staff and external vendors. - Solicited major telecommunications prospect and captured contract from larger competitor by demonstrating high-touch customer service. Grew account 25% and helped client expand sales to small business customers 15%.
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Education
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2019 - 2021
University of Wisconsin-Platteville
Bachelor of Business Administration - BBA, Business Administration and Management, General
Community
