Jen Allcock
Head of Learning Academy at Certero- Claim this Profile
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Bio
Samantha Peters
Having worked closely with Jen on many occasions I believe she is an absolute asset to any team. Adapting easily to a variety of projects, she's always keen to learn new things and provide a helping hand whatever the challenge. From a marketing perspective Jen has a diverse set of skills that have helped the marketing department bridge temporary skills gap some of which include WordPress, Photoshop, Video editing, project management, campaigns. Her attention to detail and PM skills are second to none and with a project under her management you have complete peace of mind.
Bethany Newman
Jen is an amazing project manager with impeccable attention to detail. Whilst working with Jen I was amazed at how she came to Certero, was given a blank piece of paper and through months of hard work created a fanatic online training platform. It’s a fantastic achievement, and something not many would have been able to pull off being new to a company. Throughout this project I worked closely with Jen to create and record the PMO content and to support her in scheduling consultancy resource for their contributions. Whilst recording the PMO videos Jen supported and directed me, as it was very much out of my comfort zone. She put me at ease and made the whole process fun. Where ever she required PMO support/consultancy resource she was always clear with her requirements and gave plenty of notice to allow the team to factor it into our resource planning. Beyond the university platform I collaborated with Jen on a few other projects. She was never scared to put herself forward, even if it wasn’t her area. Jen is all about getting the job done, she was never one to put off a task and would always ensure everything was up to standard. Her plans were always fully up to date, she ensured those assigned actions completed them and shared project status updates promptly amongst the wider team. She’s an all rounder and a major asset to any team!
Samantha Peters
Having worked closely with Jen on many occasions I believe she is an absolute asset to any team. Adapting easily to a variety of projects, she's always keen to learn new things and provide a helping hand whatever the challenge. From a marketing perspective Jen has a diverse set of skills that have helped the marketing department bridge temporary skills gap some of which include WordPress, Photoshop, Video editing, project management, campaigns. Her attention to detail and PM skills are second to none and with a project under her management you have complete peace of mind.
Bethany Newman
Jen is an amazing project manager with impeccable attention to detail. Whilst working with Jen I was amazed at how she came to Certero, was given a blank piece of paper and through months of hard work created a fanatic online training platform. It’s a fantastic achievement, and something not many would have been able to pull off being new to a company. Throughout this project I worked closely with Jen to create and record the PMO content and to support her in scheduling consultancy resource for their contributions. Whilst recording the PMO videos Jen supported and directed me, as it was very much out of my comfort zone. She put me at ease and made the whole process fun. Where ever she required PMO support/consultancy resource she was always clear with her requirements and gave plenty of notice to allow the team to factor it into our resource planning. Beyond the university platform I collaborated with Jen on a few other projects. She was never scared to put herself forward, even if it wasn’t her area. Jen is all about getting the job done, she was never one to put off a task and would always ensure everything was up to standard. Her plans were always fully up to date, she ensured those assigned actions completed them and shared project status updates promptly amongst the wider team. She’s an all rounder and a major asset to any team!
Samantha Peters
Having worked closely with Jen on many occasions I believe she is an absolute asset to any team. Adapting easily to a variety of projects, she's always keen to learn new things and provide a helping hand whatever the challenge. From a marketing perspective Jen has a diverse set of skills that have helped the marketing department bridge temporary skills gap some of which include WordPress, Photoshop, Video editing, project management, campaigns. Her attention to detail and PM skills are second to none and with a project under her management you have complete peace of mind.
Bethany Newman
Jen is an amazing project manager with impeccable attention to detail. Whilst working with Jen I was amazed at how she came to Certero, was given a blank piece of paper and through months of hard work created a fanatic online training platform. It’s a fantastic achievement, and something not many would have been able to pull off being new to a company. Throughout this project I worked closely with Jen to create and record the PMO content and to support her in scheduling consultancy resource for their contributions. Whilst recording the PMO videos Jen supported and directed me, as it was very much out of my comfort zone. She put me at ease and made the whole process fun. Where ever she required PMO support/consultancy resource she was always clear with her requirements and gave plenty of notice to allow the team to factor it into our resource planning. Beyond the university platform I collaborated with Jen on a few other projects. She was never scared to put herself forward, even if it wasn’t her area. Jen is all about getting the job done, she was never one to put off a task and would always ensure everything was up to standard. Her plans were always fully up to date, she ensured those assigned actions completed them and shared project status updates promptly amongst the wider team. She’s an all rounder and a major asset to any team!
Samantha Peters
Having worked closely with Jen on many occasions I believe she is an absolute asset to any team. Adapting easily to a variety of projects, she's always keen to learn new things and provide a helping hand whatever the challenge. From a marketing perspective Jen has a diverse set of skills that have helped the marketing department bridge temporary skills gap some of which include WordPress, Photoshop, Video editing, project management, campaigns. Her attention to detail and PM skills are second to none and with a project under her management you have complete peace of mind.
Bethany Newman
Jen is an amazing project manager with impeccable attention to detail. Whilst working with Jen I was amazed at how she came to Certero, was given a blank piece of paper and through months of hard work created a fanatic online training platform. It’s a fantastic achievement, and something not many would have been able to pull off being new to a company. Throughout this project I worked closely with Jen to create and record the PMO content and to support her in scheduling consultancy resource for their contributions. Whilst recording the PMO videos Jen supported and directed me, as it was very much out of my comfort zone. She put me at ease and made the whole process fun. Where ever she required PMO support/consultancy resource she was always clear with her requirements and gave plenty of notice to allow the team to factor it into our resource planning. Beyond the university platform I collaborated with Jen on a few other projects. She was never scared to put herself forward, even if it wasn’t her area. Jen is all about getting the job done, she was never one to put off a task and would always ensure everything was up to standard. Her plans were always fully up to date, she ensured those assigned actions completed them and shared project status updates promptly amongst the wider team. She’s an all rounder and a major asset to any team!
Credentials
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Transitioning from Waterfall to Agile Project Management
LinkedInNov, 2020- Nov, 2024 -
PRINCE2® Foundation and Practitioner Certification Training
AXELOS Global Best PracticeNov, 2018- Nov, 2024
Experience
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Certero
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United Kingdom
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Software Development
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1 - 100 Employee
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Head of Learning Academy
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Sep 2019 - Present
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TalkTalk
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United Kingdom
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Telecommunications
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700 & Above Employee
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Business Change Manager
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Aug 2017 - Sep 2019
As a BCM, I was responsible for managing a series of projects in a timely manner in accordance with the business needs. I worked in conjunction with functional leaders, project managers, business analysts, UAT and business readiness teams. Whilst establishing and maintaining the overall project plan and incorporating key milestones, I ensured clear accountability and ownership across the stakeholder group. In addition to this, I have the ability to identify and pro-actively manage risks/ issues/ dependencies and provide potential resolutions. Other key responsibilities included: providing stakeholder reports, identifying and tracking success factors as well as adhering to the Change Framework and ISO:9001 standards.
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Digital Content Specialist
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Dec 2014 - Aug 2017
In this position, my main responsibilities included: creating and enhancing existing support content for the TalkTalk Online Help website, working alongside key stakeholders and using Google Analytics to track the effectiveness of the content. I have been responsible for various aspects of the customer and agent facing help website covering content related to email, security and TV. In addition to this, I’ve been involved in a range of large scale projects and I can translate technical information into a customer friendly language. I was also responsible for out of hours’ crisis management and pre-planned outage notifications. I have experience of using tools such as SessionCam, Nexidia, Swiftype and PhotoShop as well as basic Camtasia experience of editing videos. I also have good working knowledge of HTML code and a good understanding of SEO.
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NCC Home Learning
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United Kingdom
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Education Management
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1 - 100 Employee
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Website Content and Marketing Assistant
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Jan 2013 - Dec 2014
In January 2013 what started out as work experience developed into a full time position as a Website Content and Marketing Assistant. This role involved:-Creating and maintaining content on both the NCC Home Learning and eCertified Learning websites-Creating all content for the launch of partner website eCertified Learning and maintaining content on the website-Writing product descriptions-Working with resellers - updating the reseller agreement and contacting resellers regarding new courses available (including basic experience of using MailChimp to send newsletters to resellers)-Newsletter creation-Blogs (use of WordPress)-Writing outreach content to sit on other websites to boost online presence-Creating course samples-Price comparisons with competitors, updating content to reflect price changes and promotions-Reporting-Creating banners-Creating student forum logins-Monitoring and responding to online reviews-Social media - updating Facebook and Twitter with blog postsI have gained good knowledge and understanding of a wide range of areas with regards to marketing. I have developed strong writing skills, and know the importance of creating unique content on the internet, and the authority given in terms of SEO ranking. This position equipped me with a good understanding of Google Analytics, AdWords, PPC, SEO and HTML code as well as use of PaintShop Pro to really bring the content to life.
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Subway
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Restaurants
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700 & Above Employee
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Assistant Manager
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Dec 2011 - Jul 2013
Whilst working full time at Subway I spent one day a week gaining work experience at NCC Home Learning.Duties as an Assistant Manager included:-Managing a team of approximately 6 team members-Ensuring that new employees are trained in line with Subway requirements-Supervising daily operations to ensure the preparation of food, food safety and cleanliness standards are met.-Providing a safe working environment for both employees and customers-Maintaining the safety and security of the restaurant-Performing inventory management and stock control including weekly stock takes and analyse the weekly sales report.-Managing cash variances and stock wastage-Placing orders and dealing with suppliers-Rotas-Cash handling-Invoicing and daily banking-Housekeeping activities-Promoting and encourage a high level of customer service in dealing with sales, enquiries and complaints.-Implementing store marketing-Liaising with engineers to fix equipment-Undergoing audits to ensure compliance with company standards
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Education
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2008 - 2011
Edge Hill University
Bachelor’s Degree, Business and Management (Marketing)
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