Experience

Elvie

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Design Engineer

  • Oct 2023 - Present



Valiant Lingerie

• United Kingdom
• Retail

• User Researcher

  • May 2023 - Oct 2023



Untapped Innovation

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Product Designer and User Researcher

  • May 2023 - Oct 2023



RICS

• United Kingdom
• Real Estate
• 700 & Above Employee

• User Researcher

  • Feb 2023 - Sep 2023



Gritty Talent

• United Kingdom
• Media Production
• 1 - 100 Employee

• User Researcher

  • Mar 2023 - May 2023



Deriskly

• United Kingdom
• Software Development
• 1 - 100 Employee

• User Researcher

  • Mar 2023 - May 2023



Studio Exception

• United Kingdom
• Design Services
• 1 - 100 Employee

• Design Strategist & User Researcher

  • Sep 2022 - Jan 2023

  Inclusive Design user research study, and planning and running workshops, using the Studio Exception ‘Exception Method’ process with major clients Inclusive Design user research study, and planning and running workshops, using the Studio Exception ‘Exception Method’ process with major clients



Elvie

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• User Research and Product Design Placement

  • Sep 2021 - Aug 2022

  Inclusive Design • Evaluation of inclusive design metric/assessment tools, and development of new tools • Inclusive Design audit and user study • Developing Inclusive Research practices • Designing and running inclusive design workshops with live project teams Product Design/Continuous Improvement: • Development of bench-top test jig to replicate user behaviour • Comprehensive root cause analysis investigation and solution generation of product issue Other • Live project ideation sessions and participation in design hackathons Show less



Nile

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Senior User Researcher

  • Mar 2021 - Aug 2021

  Major bank client • Co-leading usability testing of bank app including: creating the discussion guide, running usability testing sessions with participants with and without access needs, insights synthesis and analysis, preparation of playback deck, client management, and leading playback session to the client team. Insurance market client • Leading exploratory research into a discrete insurance process including: creating research plan and strategy, stakeholder management with Product and Design, working with Research Ops to recruit suitable participants, preparation of discussion guides (for each user job role involved), running multiple exploratory 1:1 interview sessions with several job roles, insights synthesis and analysis, preparation of playback insights deck, holding multiple playback and follow up sessions with diverse key stakeholders, and preparation of Straw Man proposal with Design. • Working within a small team of myself, service designer and UX designer in sprint research and development including: exploratory and usability testing insights synthesis and analysis, journey map creation, jobs to be done analysis, preparation of insights Miro and deck, and playback. • Leading usability testing of prototype product to identify final improvements needed before pilot launch including: insights synthesis and analysis of previous usability testing insights to identify improvements required, working with the development and UX design team to identify feasible quick wins and longer-term improvement for future sprints, creating discussion guide for further usability testing post-improvements and running those usability testing sessions, insights synthesis and analysis, preparation of playback insights deck and playback session to the Product, Design and development teams. Show less



Open Inclusion

• United Kingdom
• Design Services
• 1 - 100 Employee

• Inclusive Design User Researcher

  • Jul 2018 - Mar 2021

  Inclusive Design qualitative and quantitative user research – • QUAL: Working with Research Lead to run focus groups, surveys, in-lab and in-context usability testing, accompanied and unaccompanied mystery shopping, and ethnographic studies with disabled and older participants across all aspects of accessibility including those with blind and visually impairment, mobility and dexterity, deaf and hearing impairment, cognitive, neurodiverse, and speech access needs, as well as older adults in relation to wide-ranging physical and digital products and services. • QUANT: Taking statistics from questionnaire responses completed during usability testing to find statistical insights and create graphical representations of the research findings for clients. Implementing findings: Producing reports highlighting detailed or high-level insights and actionable recommendations for continuous improvement of clients’ digital/physical product or service for those user groups. Show less



MERU

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Volunteer

  • Mar 2017 - Sep 2018

  Batch producing and assembling products for disabled children and adults including silicon moulding, soft soldering, and electronics. Batch producing and assembling products for disabled children and adults including silicon moulding, soft soldering, and electronics.



DEMAND Design and Manufacture for Disability

• United Kingdom
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Design Volunteer

  • Mar 2017 - Sep 2018

  Carried out the client assessment and scrutinised the client’s brief, researched existing product solutions, generated and evaluated product ideas, progressed the chosen design to detailed sketches and CAD, made prototypes from scratch or by adapting the existing aid (which involved material sampling and testing), gained feedback on and test the prototype, did a risk assessment, and made and delivered a final custom product. I gained knowledge of materials and manufacturing techniques, used workshop machines, and learnt how to plan and manage time and resources to execute several simultaneous design projects. I also assisted with redesigning batch products to reduce cost and lead time. Show less



Optima Design Services Ltd

• United Kingdom
• Design Services
• 1 - 100 Employee

• Design Associate

  • Jan 2017 - Nov 2017

  Worked individually and with the team to design wide-ranging products from consumer to industrial, and dealing with product development issues like funding and IP. I developed CAD skills in Fusion, Inventor, OnShape and ProE, design skills in Photoshop and Illustrator, and used FEA and other technical testing. I produced concept sketches, renders, and 2D manufacturing drawings, and managed clients through their project. Worked individually and with the team to design wide-ranging products from consumer to industrial, and dealing with product development issues like funding and IP. I developed CAD skills in Fusion, Inventor, OnShape and ProE, design skills in Photoshop and Illustrator, and used FEA and other technical testing. I produced concept sketches, renders, and 2D manufacturing drawings, and managed clients through their project.