Experience

BEESWIFT Limited

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Internal Account Manager

  • May 2021 - Present



Aston Villa Football Club

• United Kingdom
• Spectator Sports
• 300 - 400 Employee

• Receptionist

  • Jan 2020 - May 2021

  Serves visitors by greeting, welcoming, and directing them appropriately.Notifies company personnel of visitor arrival.Maintains security and telecommunications system.Informs visitors by answering or referring inquiries.Directs visitors by maintaining employee and department directories.Maintains security by following procedures, monitoring logbook, and issuing visitor badges.Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.Keeps a safe and clean reception area by complying with procedures, rules, and regulations.



Staples

• Internal Account Manager

  • Aug 2015 - Dec 2019

  Identifying new business opportunities among existing customer base.Understanding the goals and priorities of the company. Developing strong relationships with customers over the telephone and face to face meetings.Meeting with potential new customers – UK Wide.Responding to customer queries in a timely manner.Maintaining accurate records using various IT systems.Working across with business liaising with various departments at different levels.Working under own supervision and managing own workload.



Staples

• Call Center Agent

  • Feb 2006 - Apr 2012

  Processing purchase orders and tracking customer orders.Answering phone calls and dealing with customer inquiries and complaints. Ensuring to have empathy and patience to provide the best solution. Completing accurate call notes and call reports as and when necessary. Processing purchase orders and tracking customer orders.Answering phone calls and dealing with customer inquiries and complaints. Ensuring to have empathy and patience to provide the best solution. Completing accurate call notes and call reports as and when necessary.