Experience

Jack N' Jill Kids Natural Care

• Australia
• Manufacturing
• 1 - 100 Employee

• Customer & Sales Support

  • Jan 2023 - Present



NAB

• Australia
• Banking
• 700 & Above Employee

• Banking Customer Service Advisor

  • May 2015 - Jan 2018

  Management of other tellers Control over reserve cash and distributing cash between tellers. Providing account services to customers Answering questions referring to other bank services. Cross-selling bank products Ascertaining customers' needs and directing customers to a branch representative. Reconciling cash drawer Maintaining supply of cash Ordering in cash and exporting excess cash out of the branch. Complying with bank operations and security procedures. Management of other tellers Control over reserve cash and distributing cash between tellers. Providing account services to customers Answering questions referring to other bank services. Cross-selling bank products Ascertaining customers' needs and directing customers to a branch representative. Reconciling cash drawer Maintaining supply of cash Ordering in cash and exporting excess cash out of the branch. Complying with bank operations and security procedures.



Carpet One Floor & Home

• United States
• Retail
• 400 - 500 Employee

• Client Services Manager

  • Nov 2014 - May 2015

  Customer/client liaison Customer service face to face/phone/email Administration duties Preparing contracts and documents for employees/subcontractors Scheduling appointments & diary management Processing time sheets and payroll for employees/subcontractors Data entry Accounts receivable/payable Bank reconciling Human resource duties Managing social media pages Managing promotions and advertising Attending networking events Organising events/meetings. Customer/client liaison Customer service face to face/phone/email Administration duties Preparing contracts and documents for employees/subcontractors Scheduling appointments & diary management Processing time sheets and payroll for employees/subcontractors Data entry Accounts receivable/payable Bank reconciling Human resource duties Managing social media pages Managing promotions and advertising Attending networking events Organising events/meetings.



Legal Practice Board of Western Australia

• Australia
• Legal Services
• 1 - 100 Employee

• Administrative Assistant/Legal Secretary

  • Jul 2014 - Nov 2014

  General administration duties General secretarial duties Reception Diary management Meeting coordination Delivering documents by hand Balancing petty cash Conducting ASIC searches, property title and electoral roll searches Filing court documents Data entry General administration duties General secretarial duties Reception Diary management Meeting coordination Delivering documents by hand Balancing petty cash Conducting ASIC searches, property title and electoral roll searches Filing court documents Data entry



Kleenheat

• Oil and Gas
• 100 - 200 Employee

• Logistics Coordinator

  • Feb 2014 - Jul 2014

  Coordination of business and residential deliveries Data entry Processing invoices Ordering stock Inventory management Liaising with drivers and customers, Handling enquiries from CSO’s in the contact centre Organising emergency deliveries outside of business hours Coordination of business and residential deliveries Data entry Processing invoices Ordering stock Inventory management Liaising with drivers and customers, Handling enquiries from CSO’s in the contact centre Organising emergency deliveries outside of business hours



Pioneer Credit Limited

• Australia
• Financial Services
• 200 - 300 Employee

• Account Manager

  • Apr 2013 - Feb 2014

  Debt recovery and collection Locate and contact debtors Customer service Assess financial situation Negotiate lump sum payments or payment arrangements Take payments over the phone Account management Build rapport and keep contact with paying customers Strive towards monthly targets Outbound contact centre environment Debt recovery and collection Locate and contact debtors Customer service Assess financial situation Negotiate lump sum payments or payment arrangements Take payments over the phone Account management Build rapport and keep contact with paying customers Strive towards monthly targets Outbound contact centre environment



Australia Post

• Australia
• Consumer Services
• 700 & Above Employee

• Postal Services Officer

  • Jul 2012 - Apr 2013

  Customer service Cash handling Receiving, sending and sorting mail Personal banking (deposits & withdrawals) Checking and processing Australian and British Passport applications Working with children checks Police clearances 100 point ID checks Tax file number applications Dangerous goods card Land title verifications Western Union international money transfers Issuing and cashing money orders Merchandising and retail sales Customer service Cash handling Receiving, sending and sorting mail Personal banking (deposits & withdrawals) Checking and processing Australian and British Passport applications Working with children checks Police clearances 100 point ID checks Tax file number applications Dangerous goods card Land title verifications Western Union international money transfers Issuing and cashing money orders Merchandising and retail sales



Stellar

• Australia
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Human Resources Assistant

  • Dec 2011 - Jul 2012

  Recruitment & conducting interviews Prepared paperwork for new employees Organising inductions Arranged training for new employees Handled enquiries/complaints from existing employees Recruitment & conducting interviews Prepared paperwork for new employees Organising inductions Arranged training for new employees Handled enquiries/complaints from existing employees