Experience

First Copy Corporation Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• General Manager

  • Jun 2022 - Present

  Cambridge, England, United Kingdom

• Senior Sales/Office Administrator

  • Jun 2018 - Jun 2022

• Senior Sales/Office Administrator

  • Nov 2013 - Jun 2022

  Bottisham, Cambridgeshire, United Kingdom Responsible for the day to day Sales administration of a growing office who have been partners with Xerox for 25 years supplying a full range of Xerox equipment, software and service, including Managed Print Services. Responsibilities Completing all sales paperwork on behalf of our Account Managers from point of sale. This includes requesting pricing, raising quotations, preparing finance, completing purchase order to project managing delivery and installation with our… Show more Responsible for the day to day Sales administration of a growing office who have been partners with Xerox for 25 years supplying a full range of Xerox equipment, software and service, including Managed Print Services. Responsibilities Completing all sales paperwork on behalf of our Account Managers from point of sale. This includes requesting pricing, raising quotations, preparing finance, completing purchase order to project managing delivery and installation with our customers. Loading contracts onto Service Accent and checking pricing to ensure customers are billed correctly and updating the CRM system to keep records up to date. Follow up aftersales and ongoing customer care throughout the time they are on contract. Dealing with any customer queries/complaints through Live chat, email, telephone in a confident and professional manner. Project Managed more than one multi machine and software installs for large corporate businesses.



The Perse School, Cambridge

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Receptionist/Administrative Assistant

  • Oct 2013 - Nov 2013

  camb, england Provided a professional reception and front of house service. Dealing with all parent and pupil queries and co-ordination of activities with handover from the School administrator. Including delegating tasks from the Heads secreaty and School administrator. Responsibilities Manning the reception desk (including the operation of security entrances), greeting all vistors and parents and ensuring all associated security procedures are followed. Dealing with enquiries from… Show more Provided a professional reception and front of house service. Dealing with all parent and pupil queries and co-ordination of activities with handover from the School administrator. Including delegating tasks from the Heads secreaty and School administrator. Responsibilities Manning the reception desk (including the operation of security entrances), greeting all vistors and parents and ensuring all associated security procedures are followed. Dealing with enquiries from visitor and parents (by phone, mail and email), including problem solving, follow up and handover to ensure all matters are dealt with promtly. Accessing school database - SIMS Showing awareness of needs of pupils, directing them to the appropriate member of staff. Taking delivery of and distributing all post. Collating pupil registration daily and establishing whereabouts of absent pupils. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• HSBC Premier Relationship Manager

  • Aug 2010 - Sep 2013

  Managed and grew a portfolio of 635 high net worth clients, completing full reviews to establish their current and future needs, in order to grow the wealth lines for the bank. Responsibilities Responsible for personal accounts including complex lending. Management of personal emails, incoming and outgoing mail. Organising and maintainng my diary, making appointments with clients. Preparing agendas for client appointment with professional… Show more Managed and grew a portfolio of 635 high net worth clients, completing full reviews to establish their current and future needs, in order to grow the wealth lines for the bank. Responsibilities Responsible for personal accounts including complex lending. Management of personal emails, incoming and outgoing mail. Organising and maintainng my diary, making appointments with clients. Preparing agendas for client appointment with professional handovers. Data management and filing. Processing complex applications. Carrying out specific projects and research in the financial industry. Making decisions and delegating work to branch colleagues. Referral requests to the relevant business areas. Working to strict goverment regulations andhigh level of complaince.

• Premier Centre Co Ordinator

  • Feb 2010 - Aug 2010

  cambridge, united kingdom Provided dedicated support to a team of 5 Premier Managers. Responsible for all administration duties and smooth running of an International Premier Suite in Cambridge City Centre. Responsibilities First point of contact with people from insides and outside the organisation. Including meeting ang greeating visitors at all levels of seniority. Full seceterial and administrative duties to suuport a team of 5 Premier Managers. PA duties including Diary… Show more Provided dedicated support to a team of 5 Premier Managers. Responsible for all administration duties and smooth running of an International Premier Suite in Cambridge City Centre. Responsibilities First point of contact with people from insides and outside the organisation. Including meeting ang greeating visitors at all levels of seniority. Full seceterial and administrative duties to suuport a team of 5 Premier Managers. PA duties including Diary management, organising meetings (local and international), travel and room booking. Liaising with clients via corrwspondance, telephone and face to face. Typing confidentail documents. Receiving phone calls, enquiries and requests and managing appropriately. Taking notes at weekly meeting and circulating minutes.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Customer Service Officer

  • Feb 2005 - Feb 2008

  cambridge, united kingdom Responsibilities Managing and training staff, including recruitment, leading team meetings and completing personal developement plans. Managing health and safety in the work place, including risk assesments and housekeeping checks. Supervise and manage the waiting times ensuring all customers are seen in a timely manner and instructions are carried out correctly and professionally. Taking on manager responsibilities and working closely with the manangement… Show more Responsibilities Managing and training staff, including recruitment, leading team meetings and completing personal developement plans. Managing health and safety in the work place, including risk assesments and housekeeping checks. Supervise and manage the waiting times ensuring all customers are seen in a timely manner and instructions are carried out correctly and professionally. Taking on manager responsibilities and working closely with the manangement team. Ordering stationary and processing expenses.

• Front Office Supervisor / Meet & Greet / Cashier

  • Feb 2003 - Feb 2005

  cambridge, united kingdom Demonstrating sales floor managment and promoting alternative delivery channels for transactional banking in a manner that demonstrates good customer service. Main point of contact for day to day banking, delivering the highest level of efficiency and accuracy.