Onsite Account Manager

• Nov 2021 - Present

Account Manager

• Oct 2019 - Jul 2021

- Managing the day to day tasks on high profile accounts - Speaking to clients on a regular basis to ensure everything is running smoothly - Manage the dairies of engineers - Plan and schedule the compliance - Attend monthly/quarterly client meetings - Managing the day to day tasks on high profile accounts - Speaking to clients on a regular basis to ensure everything is running smoothly - Manage the dairies of engineers - Plan and schedule the compliance - Attend monthly/quarterly client meetings

Homemaker

• Jul 2015 - Oct 2019

Field Technical Support Keying Administrator

• Jul 2012 - Mar 2016

- Taking inbound calls for both trade and customers, resolving problems, finding solutions. - Maintaining a high standard business relationship with retailers. - Keying Trade and customer orders and collections on SAP & CNET - Working with Microsoft Word, Excel, Outlook and PowerPoint. - Managing high volumes of workloads with strict 4 hour SLA - Creating leads for new accounts waiting to be set up. - Liaising with the marketing brand managers. - Actioning trade emails, bookings, cancelations, complaints and exchanges - Keying upgrades, taking payments and authorising refunds Within this role I was dealing with various vulnerable customers from charities such as SSAFA, The Royal British Legion and many others. My day to day tasks involved receiving emails and booking deliveries for new appliances working against a strict deadline ensuring the job is done professionally and with great quality. I have gained excellent communication and typing skills. Amongst my own job roles I was covering another job role at the same time due to a colleague absence. Due to this work prioritising was a must. Customer service advisor- Previous position at Indesit - Customer service - Booking engineers - Selling additional products - Using SAP and CRM to input data Being able to build my customer service skills, identifying there issues and taking rapid action to booking the engineers, as well as achieving high volume of selling additional products and the upgrade of protection plans. I have also helped coaching new colleagues on the phones giving me experience in training people on the job.

Administrator

• Jan 2011 - Jul 2012

- Filing - Inputting data - Greeting visitors - Sending emails - Assisting service users with their day to day funds Working between the 2 bases I was assisting with the administration at a day centre for adults with learning and physical disabilities which involved filing, interacting with service users, sending emails, following tasks, prioritising different jobs. Assisting service users with their day to day funds and concerns which may arise. Greeting visitors and assisting them with any enquiries.