Experience

Just Eat Takeaway.com

• Netherlands
• Software Development
• 700 & Above Employee

• Operations Coordinator

  • Apr 2021 - Present

  Assisted in the successful launch of the liverpool hub with further roles and responsibilities including but not limited to:- Point of contact for both the professional and personal concerns of a large courier population.- Engagement ambassador leading a successful summer bbq event for couriers to boost overall hub morale and engage with our couriers on a personable level.- Liaising with both local team and the international Live Operations team to ensure the smooth running of each day, ensure courier safety and achieve preset targets and KPIs.- Logistical role identifying the necessary requirements for the improvement of daily operations. Implemented strategy for equipment distribution that contributed to the continuous improvement of the wider UK operation.



Pho

• Germany
• Restaurants
• 1 - 100 Employee

• Front of house

  • Jul 2017 - Apr 2021

  - Trained and led new staff ensuring they adhered to all standards and procedures such as safety and food quality. Helped Minimise loss and misuse of equipment through proper restaurant supervision and staff training.- Provided instruction, motivation and coaching to all employees on shift as well as assisting in team contests and goals to enhance productivity and boost morale.- People focused approach to the role by enhancing customer experience through personable approach and welcoming demeanour.- Continually monitored both kitchen and front of house and took appropriate action to solve issues ranging from customer complaints to planned forecasts.



Simply Drinks

• Australia
• Consumer Services

• Retail Assistant

  • Oct 2016 - Apr 2017

  - Opened and closed the store following checklist procedures.- Ensured that daily merchandising flexing process, daily replenishment process and store cleanliness standards were properly executed when opening and closing. - Greeted and assisted customers with warm and friendly manner whilst maintaining high security standards. - Opened and closed the store following checklist procedures.- Ensured that daily merchandising flexing process, daily replenishment process and store cleanliness standards were properly executed when opening and closing. - Greeted and assisted customers with warm and friendly manner whilst maintaining high security standards.



Orange Tree English

• English Second Language Teacher

  • Jan 2015 - Oct 2016

  - Responsible for leading the English education of two classes of up to 30 students to enhance their learning and confidence in speaking and resolve their difficulties in second language acquisition.- Displayed the necessary patience and mental robustness to overcome both language barriers and cultural differences as well as mixed ability classes. - Organised activity days for both students and parents to build rapport and encourage parents' inclusion in their children's English education.- Consistently recognized by both principal and English Director for innovative ESL material design and curriculum adaptation. - Lead a small team of local Teaching Assistants to ensure the smooth running of each class and oversee child safety.



Asda

• Retail
• 700 & Above Employee

• Checkout Supervisor

  • Oct 2011 - Dec 2015

  - Directing colleagues in their individual roles within the checkout department and upholding high standards of customer service. - Managing checkout operator daily rota to ensure breaks are given whilst keeping coverage requirements on checkouts.- Trained and onboarded new starters to work checkouts and adhere to company policies.- Trouble shooter - providing credible solutions to problems and incidents that arise within the department. - Directing colleagues in their individual roles within the checkout department and upholding high standards of customer service. - Managing checkout operator daily rota to ensure breaks are given whilst keeping coverage requirements on checkouts.- Trained and onboarded new starters to work checkouts and adhere to company policies.- Trouble shooter - providing credible solutions to problems and incidents that arise within the department.



YMCA Trout Lodge & Camp Lakewood

• United States
• 1 - 100 Employee

• Camp Counselor

  • May 2012 - Sep 2012

  - Assisted in supervising all aspects of a summer camp, including planning and leading activities, teaching classes and safeguarding practices. - Maintained a safe environment for 10+ campers in 1 week cycles by attending all health and safety training sessions and working closely with fellow counsellors. - Developed strong working relationships with campers, parents or guardians and other counsellors through effective communication and active listening skills. - Assisted in supervising all aspects of a summer camp, including planning and leading activities, teaching classes and safeguarding practices. - Maintained a safe environment for 10+ campers in 1 week cycles by attending all health and safety training sessions and working closely with fellow counsellors. - Developed strong working relationships with campers, parents or guardians and other counsellors through effective communication and active listening skills.