Experience

GoodMorning.com

• Canada
• Manufacturing
• 1 - 100 Employee

• Customer Success Advisor

  • May 2021 - Present

  • Developed team projects and work plans for corporate clients and managements including research, writing briefs, data analysis and operations supports. • Trained associates • Managing client’s relationships, vendor contracts and communication. • Contributing to quality assurance standards. • Created process that increased engagement and resolution via proactive helpdesk solutions, consistently maintaining a conversation score of over 40%. • Assisted in conducting market research on feasibility of a specialized commercial team, contributing to departmental restructuring, and establishing of a corporate service unit. Show less



Lethbridge Family Services

• Canada
• Health and Human Services
• 1 - 100 Employee

• Administrative Assistant

  • May 2018 - Apr 2020

  • Communicated with IRCC regarding clients’ information, loans contracts and progress. • Welcomed and created welcome packages for clients. • Performed Initial Needs Assessments with new clients during intake. • Scheduled and assisted in client interviews. • Maintained Settlement practitioners, client, and interpreter schedules. • Assisted with Settlement practitioner’s interview. • Performed referral checks. • Translated documents (French to English) • Assisted clients to access community resources. • Managed filing systems for clients and staff (including confidential information) • Systemized data in Microsoft Excel and in Better Outcomes software • Answered and directed phone calls. • Recorded meeting minutes. • Maintained and operated all office equipment. Show less



Bridges Of Hope

• Lethbridge, Alberta, Canada

• Administrative Assistant

  • Jan 2016 - Apr 2018

  • Organized and led Community event. • Travelled and supervised a team of 15 + at a clinic and orphanage in Burkina Faso, West Africa • Documents translation from French to English • Answer and direct phone calls • Organize and schedule appointments and meetings. • Organized and led Community event. • Travelled and supervised a team of 15 + at a clinic and orphanage in Burkina Faso, West Africa • Documents translation from French to English • Answer and direct phone calls • Organize and schedule appointments and meetings.



Munchies

• Lethbridge, Alberta, Canada

• General Manager

  • Jan 2015 - Jan 2016

  • Recruiting, training and supervising staff. • Managed scheduling for ten employees • Agreeing and managing budgets. • Overseeing stock levels and ordering supplies. • Managed cash and bank deposits • Handling customer enquiries and complaints • Promoting and marketing the business. • Ensuring compliance with licensing, hygiene and health and safety legislation. • Recruiting, training and supervising staff. • Managed scheduling for ten employees • Agreeing and managing budgets. • Overseeing stock levels and ordering supplies. • Managed cash and bank deposits • Handling customer enquiries and complaints • Promoting and marketing the business. • Ensuring compliance with licensing, hygiene and health and safety legislation.