Jemilyn dela Cruz

Talent Acquisition Quality Lead Assessments and Analytics at inspiro
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Calabarzon, Philippines, PH
Languages
  • English Full professional proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • SIX SIGMA GREENBELT Trained
    -
    Aug, 2017
    - Nov, 2024
  • Targeted Selection Interviewer- Certified
    DDI | Development Dimensions International
    Apr, 2017
    - Nov, 2024
  • BUPLAS- BACA Certified
    -
    Aug, 2016
    - Nov, 2024
  • BUPLAS CERTIFIED Assessor
    -
    Jun, 2016
    - Nov, 2024

Experience

  • inspiro
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Talent Acquisition Quality Lead Assessments and Analytics
      • Jan 2019 - Present

      Assessments Content Creation, Analytics, Quality Audit for assessment and process Assessments Content Creation, Analytics, Quality Audit for assessment and process

  • SPi CRM
    • Philippines
    • Outsourcing/Offshoring
    • 100 - 200 Employee
    • Talent Acquisition Supervisor
      • Jun 2016 - Dec 2018

  • Straive
    • Singapore
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Talent Acquisition Specialist
      • Jul 2015 - Jun 2016

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Team Manager
      • Dec 2014 - Apr 2015

  • Straive
    • Singapore
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Supervisor
      • Jul 2005 - Jun 2014

      Coach/Team Leader (Dish Network and LG Electronics) |SPI GLOBAL (formerly known as ePLDT Ventus)Responsible for managing team performance, provides coaching and feedback, documenting results, counseling and mentoring and delegation of work whenever necessary. Responsible for completing client training and sufficient knowledge to meet the client’s needs and objectives. Responsible for cascading any updates, changes and requirements on all support related information as well as company information’s. Responsible not only delivering the numbers but carefully analyzing the data, to root out the logic behind the numbers Show less

    • Tech Buddy/OJT (Dish Network) |SPI GLOBAL (formerly known as ePLDT Ventus)
      • Oct 2008 - Sep 2010

      Tech Buddy/OJT (Dish Network) |SPI GLOBAL (formerly known as ePLDT Ventus)Works hand in hand with Training and Operations department. Assisting new hires with Listen-in, Buddy up and simulations. As well as being decked for floor support and coverage for Coaches on leave.

    • Quality Assurance
      • Sep 2009 - Apr 2010

      Quality Assurance Specialist (Dish Network) |SPI GLOBAL (formerly known as ePLDT Ventus)Monitor the quality of calls and ensures that agents are following the business rules. Handles both new hires during Nesting Period and regular agents. Gives constructive feedback during one on one coaching Handles Call Calibrations and Analysis with agents and Clients, rating calls and discussing call and process improvements.

    • Technical Support Representative (Dish Network) |SPI GLOBAL (formerly known as ePLDT Ventus)
      • Oct 2006 - Sep 2008

      Assists callers with their technical concerns as well as billing, programming and promotions.

    • Customer Service Representative (Dish Network) |SPI GLOBAL (formerly known as ePLDT Ventus)
      • Jul 2005 - Sep 2006

      Assist customers with their subscriptions and handles programming, billing, and promotions

Education

  • Polytechnic University of the Philippines
    Bachelor of Arts (B.A.), Major in Philosophy
    1999 - 2005

Community

You need to have a working account to view this content. Click here to join now