Jelly Xue
Physical Fulfillment Solution - Assistant Manager at Klook- Claim this Profile
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Mandarin Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
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Hakka Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Melvin Sterne
"Jelly" Jing Xue was on of the best and brightest students I taught at Shantou University. She is energetic, hard-working, a good communicator, honest, and conscientious in her responsibilities. She's also one of the most friendly and likable people you will ever meet. I have no doubt that she is going to be successful as an employee. But if you want to know if you can trust her in business/client relationship -- this is where she will excel. She will tell you the truth and she won't let you down. If you encounter a problem, she will move mountains to solve it. I heartily recommend her to you. -- Dr. Melvin Sterne (Director, First-Year Writing, Chinese University of Hong Kong, Shenzhen Campus)
Melvin Sterne
"Jelly" Jing Xue was on of the best and brightest students I taught at Shantou University. She is energetic, hard-working, a good communicator, honest, and conscientious in her responsibilities. She's also one of the most friendly and likable people you will ever meet. I have no doubt that she is going to be successful as an employee. But if you want to know if you can trust her in business/client relationship -- this is where she will excel. She will tell you the truth and she won't let you down. If you encounter a problem, she will move mountains to solve it. I heartily recommend her to you. -- Dr. Melvin Sterne (Director, First-Year Writing, Chinese University of Hong Kong, Shenzhen Campus)
Melvin Sterne
"Jelly" Jing Xue was on of the best and brightest students I taught at Shantou University. She is energetic, hard-working, a good communicator, honest, and conscientious in her responsibilities. She's also one of the most friendly and likable people you will ever meet. I have no doubt that she is going to be successful as an employee. But if you want to know if you can trust her in business/client relationship -- this is where she will excel. She will tell you the truth and she won't let you down. If you encounter a problem, she will move mountains to solve it. I heartily recommend her to you. -- Dr. Melvin Sterne (Director, First-Year Writing, Chinese University of Hong Kong, Shenzhen Campus)
Melvin Sterne
"Jelly" Jing Xue was on of the best and brightest students I taught at Shantou University. She is energetic, hard-working, a good communicator, honest, and conscientious in her responsibilities. She's also one of the most friendly and likable people you will ever meet. I have no doubt that she is going to be successful as an employee. But if you want to know if you can trust her in business/client relationship -- this is where she will excel. She will tell you the truth and she won't let you down. If you encounter a problem, she will move mountains to solve it. I heartily recommend her to you. -- Dr. Melvin Sterne (Director, First-Year Writing, Chinese University of Hong Kong, Shenzhen Campus)
Experience
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Klook
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Hong Kong
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Travel Arrangements
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700 & Above Employee
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Physical Fulfillment Solution - Assistant Manager
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Jan 2019 - Present
- Offer fulfillment solutions to physical products(e.g. rail tickets, concert tickets) like mailing, airport/intown counter pick up, aim to shorten customer booking lead time and gain last-minute booking revenue- Together with other teams to enhance customer experience, offering solutions to online/offline events. e.g. customer could pick up tickets on site instead of waiting to be mailed- Analyze data collected then propose solutions to improve current option. E.g. base on customer booking lead time, set up new cut off time on product page- Remotely manage 12+ team members worldwide, offer sufficient and in time guidence. Encourage teammates to improve personal skills and strength- Build up effective and visible inventory tracking system, which helps to improve inventory integrity and ensure sustainable inventory
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Rail Operation
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Feb 2018 - Jan 2019
- Together with team leader to build up rail vertical in Klook, cooperate with Rail Europe, the distribution agency of Europe Rail tickets- Take responsibility of Japan Rail, Europe Rail operations including creating product page content template and building up ticket distributing team(booking/mailing)- Proactively take part in online/offline promotion events, propose plans to promote rail sales- Hornored to be awared "Swiss Travel Pass SuperStar" in Dec 2018
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Business Development
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Mar 2017 - Feb 2018
- Launched 7 new cities in Europe (from Spain, Italy, Switzerland, Greece, Serbia) and developed more products for existing 8 cities (Germany, Austria, Netherlands, etc.）- Merchant acquisition through online research/ trade shows. - Internal trainings about editing for new joins
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Operation
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Apr 2015 - Feb 2017
Running social media accounts and managing outsource freelancers. Running social media accounts and managing outsource freelancers.
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Compeq Manufacturing
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Project Management
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Oct 2014 - Feb 2015
Managing production of Iphone's BMU, from purchasing materials to giving feedbacks to Apple's supervisor. Managing production of Iphone's BMU, from purchasing materials to giving feedbacks to Apple's supervisor.
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Education
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2010 - 2014
汕头大学
Bachelor's degree, English
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