Experience

VANEIGENS

• Netherlands
• Information Technology & Services
• 1 - 100 Employee

• Co-founder / CTO

  • May 2017 - Present

  VANEIGENS is a Salesforce only Consulting Partner focusing on translating our customers business goals into tangible Salesforce solutions. We say it’s Strategy in Action, so not just talk. We are here to deliver! For first time implementations, innovation, optimization and maintenance on both the App, Service and Sales Cloud. Our success comes from combining business acumen, strategy thinking and technical delivery. Contact us to discuss how we can help your business propel! VANEIGENS is a Salesforce only Consulting Partner focusing on translating our customers business goals into tangible Salesforce solutions. We say it’s Strategy in Action, so not just talk. We are here to deliver! For first time implementations, innovation, optimization and maintenance on both the App, Service and Sales Cloud. Our success comes from combining business acumen, strategy thinking and technical delivery. Contact us to discuss how we can help your business propel!



Suitsupply

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Salesforce Service Cloud Consultant

  • Jul 2015 - Jun 2017

  * Responsible for the Salesforce ServiceCloud implementation and innovation * Managed several Salesforce Service/Sales and AppCloud driven projects * Responsible for the implementation of the NewVoiceMedia platform * And a lot more :-) * Responsible for the Salesforce ServiceCloud implementation and innovation * Managed several Salesforce Service/Sales and AppCloud driven projects * Responsible for the implementation of the NewVoiceMedia platform * And a lot more :-)



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Social media tooling manager/advisor

  • Feb 2014 - Jul 2015

  Responsible for the (Salesforce) tooling within the KPN Social department. * Advisor social tooling * Implementation and roll-out of the Service and MarketingCloud * Owner of KPN tooling roadmap * Manage tooling optimisation/innovation projects * Responsible for continuous improvement Responsible for the (Salesforce) tooling within the KPN Social department. * Advisor social tooling * Implementation and roll-out of the Service and MarketingCloud * Owner of KPN tooling roadmap * Manage tooling optimisation/innovation projects * Responsible for continuous improvement



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Coordinator of social media tooling implementation

  • Mar 2013 - Jan 2014

  Accenture projectPercentage of time dedicated to this project: 80%---Jelle is within this project responsible for the implementation of the Salesforce Service Cloud and Marketing Cloud at a big dutch Telco. Activities are:- Identification of user requirements- Configuration of Service Cloud / Marketing Cloud- Coordinating testing activities - Coordinating and providing end-user training- Coordinating Go-live- Providing post Go-live support

• Social media analyst

  • Nov 2012 - May 2013

  Accenture projectPercentage of time dedicated to this project: 20%Companies are often struggling in mapping their position within the social media landscape. They don’t have any/enough insights about what is being said about their brand, neither they have sufficient tooling in place to perform good benchmarks for their brand or their competitors social media channels.Within this project Jelle tries to help these companies by providing a comprehensive social media analysis based on all sorts of KPI's and benchmark metrics. The data is obtained using several known social media and text analytic applications like Radian6, Clarabridge and Unmetric. Jelle is responsible for:- Creating reports and extracting data in and from Radian6- Performing sentiment analysis in Clarabridge- Accumulate data- Create and deliver the analysis documents

• Outsourcing support for operational pricing and purchase departments Dutch Telco

  • Apr 2012 - Mar 2013

  Accenture projectPercentage of time dedicated to this project: 80%This project Jelle is responsible for the transfer of operational purchase and pricing tasks to Accenture Manila. Within the Dutch Telco Jelle is point of contact for the operational and first line management in Manila pre- and post-transition phase. Furthermore he's responsible for:- coaching- performing all quality audits- giving additional trainings- optimize new processes

• Delivery support Accenture social media hub

  • Nov 2011 - Apr 2012

  Accenture project In November 2011 Jelle was asked to identify all requirements for setting up an off shore social media hub for a client of Accenture. After the set-up Jelle received multiple responsibilities within this hub:- Developing training modules;- training of employees;- first point of contact;- quality audits;- providing feedback; - coach;- client contact;- present the case to third parties.

• Social media

  • Apr 2011 - Nov 2011

  Accenture project - Dutch Airline Social media hubThe first role for Jelle within Accenture was as social media agent. Within the social media hub he was responible for handling the regular inflow, processing complaints, analyzing workflows, developing training modules and he was responsible for the training of all new incoming employees.



Soccia

• Netherlands
• Advertising Services
• 1 - 100 Employee

• Co-founder

  • Feb 2010 - Apr 2011

  In 2010 Jelle started with his own company: Soccia. A company which specialized itself on advising small and middle organizations on how to engage with their customers on social media. Together with his companion he managed to create a strategy template which was used for multiple clients (f.e. Stadsschouwburg Utrecht, Medicovision, Timeout). Developed skills: Entrepreneurial ability Analytical ability Innovative thinking Commercial trading Afterwards Jelle adjusted the strategy template and conversed it into a general strategy document for small and middle business. It was published online and was downloaded more than 12.000 times.



Bartels Datastore

• Directie assistent

  • Jul 2008 - Feb 2009

  Bartels Datastore is a small IT business which specialized itself on IT for painters. Here I was a management assistant - Organizing user days - Guiding website development - Setting up the main e-mail marketing campaign - Analyzing efficiency and effectiveness of helpdesk - Improving of manuals - General process optimization Bartels Datastore is a small IT business which specialized itself on IT for painters. Here I was a management assistant - Organizing user days - Guiding website development - Setting up the main e-mail marketing campaign - Analyzing efficiency and effectiveness of helpdesk - Improving of manuals - General process optimization



Sandoz

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Regulatory Affairs Assistant

  • Jul 2007 - Feb 2008

  At Sandoz Jelle was responsilble for performing administrative tasks to support the processing of the registration procedures and product development procedures. Jelle was also responsible for: - Providing administrative preparation and handling of national applications (at regional level) in accordance with established standard procedures. - The timely preparation of administrative file sharing for the country in which the registration is requested; - Treatment and handling of telephone calls, assess the nature and purpose of the request and decide on transferring calls, referrals or by yourself. - Responsible for various administrative tasks: management of literature, processing of incoming mail / faxes, taking care of correspondence, managing the department calendar. - Responsible for the administrative processing of applications for registration, national and MRP procedures and changes to existing registrations