Jelisaveta Trifunovic
Operations Manager at Hotel Constantine the Great- Claim this Profile
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English Full professional proficiency
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German Elementary proficiency
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Italian Elementary proficiency
Topline Score
Bio
Credentials
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HR Assistant Advanced Level
Poslovna savršenostMar, 2021- Sep, 2024 -
HR Assistant
Poslovna savršenostNov, 2020- Sep, 2024 -
One Yield - Revenue Management Tool
Marriott InternationalFeb, 2019- Sep, 2024
Experience
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Hotel Constantine the Great
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Serbia
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Hospitality
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1 - 100 Employee
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Operations Manager
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Jun 2022 - Present
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Front Office Manager
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May 2021 - Jun 2022
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Hotel Tesla Smart Stay
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Serbia
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Hospitality
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1 - 100 Employee
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Director Of Operations
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Jun 2019 - May 2021
Overseeing daily activities of the whole team. Preparing budgets, schedules and other organizational reports, as needed. Providing guidance and advice to other employees. All duties divided into 3 main groups: - HR related activities: recruitment and selection, training and development, performance management, creating compensation packages and bonus schemes, administrative responsibilities - Sales related activities: building and maintaining strong customer relationships, developing and executing strategic plans to achieve sales targets and expand customer base, conducting daily sales calls, arranging site inspections, creating new offers and promotions - Finance and Controlling related activities: assessing all incoming products, resources, and services to ensure the best prices, keeping up to date on new vendors and possible cost-cutting partnerships, analyzing invoices to ensure correct products/services were received at the expected cost, committing to maximizing efficiency at all levels without compromising quality, developing and implementing proactive solutions and cost-cutting measures Show less
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Head of Reservations and Revenue
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Nov 2018 - Jun 2019
In charge of whole integration process between two big hotel chains: Starwood and Marriott, acted as Revenue and Reservations Leader and main contact for whole integration process, Manage and maintain group and transient inventory controls. Developing, monitoring, and adjusting sales and pricing strategies. Providing critical analysis of strategies, room's statistics and demand factors. Conducting competitive and demand analysis. Maintaining distribution channel data integrity. Ensuring that all revenue management related systems are maintained including Opera, Marsha and One Yield. Ensuring that all rooms statistics reports, including the Financial statement, and any other related reports are accurate and consistent. Preparing daily, monthly and yearly reports for hotel room revenue. Preparing forecast and budget reports. Implementing appropriate hotel inventory distribution strategy; maintaining accurate rates and inventory allotments in a timely manner to promote rate parity throughout all booking channels. Preparing training materials, training schedules, and systems training for Reservations Team. Training new Reservations Agents on hotel procedures, reservations and sales procedures, member policies according to international chain and hotel standards Show less
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Reservations Agent
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Sep 2016 - Nov 2018
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Front Desk Receptionist
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Dec 2015 - Sep 2016
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Telephone Operator
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Jun 2015 - Dec 2015
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Grecotel Hotels & Resorts
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Greece
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Hospitality
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700 & Above Employee
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Bartender
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Jun 2014 - Sep 2014
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Aquis Hotels & Resorts
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Greece
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Hospitality
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1 - 100 Employee
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Bartender
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Jun 2013 - Oct 2013
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Education
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2012 - 2016
The College of Hotel Management - Belgrade
Bachelor of Arts - BA, Hotel Management -
2008 - 2012
Požarevačka gimnazija
Social Sciences -
2002 - 2008
Stevan Mokranjac School of Music
Piano
Community
