Experience

Subnet
• Australia
• IT Services and IT Consulting
• 1 - 100 Employee
• Project Manager

  • Sep 2018 - Present

Inabox Group Limited
• United Kingdom
• Capital Markets
• Service Manager

  • Mar 2018 - Aug 2018

Data#3
• Australia
• IT Services and IT Consulting
• 700 & Above Employee
• Senior services coordinator

  • May 2016 - Feb 2018


New Era (formerly Editure)

• Project Coordinator

  • Sep 2008 - Apr 2016

  Manage and grow internal and external relationships Chair meetings with internal and external clients in regards to progress of project deliverables Providing weekly reports on project status, budget and timeline Manage all phases of project delivery including design, implementation, testing, UAT/QAT and sign and post implementation review Managing all project documentation including but not limited to change requests, project issues, UAT, micro design, cutover plan,… Show more Manage and grow internal and external relationships Chair meetings with internal and external clients in regards to progress of project deliverables Providing weekly reports on project status, budget and timeline Manage all phases of project delivery including design, implementation, testing, UAT/QAT and sign and post implementation review Managing all project documentation including but not limited to change requests, project issues, UAT, micro design, cutover plan, risk management and roll back plans Working closely with internal and external vendors in regards to licensing, hardware and contract management Working closely with service delivery members to create proposals based on tender requirements Running and reviewing reports for service tickets in line with managed service agreement, ensure tickets are being resolved within SLA Managing client expectations and escalations Implementing new and improved processes and procedures within service delivery team, ensure procedures function within internal systems and overall objective Coordinate the day to day operations of the service delivery team ensuring the completion of projects and service tickets Prioritising service tickets based on managed service agreements and associated service level agreement Maintain open communication channels with the Sales and Admin Teams Show less Manage and grow internal and external relationships Chair meetings with internal and external clients in regards to progress of project deliverables Providing weekly reports on project status, budget and timeline Manage all phases of project delivery including design, implementation, testing, UAT/QAT and sign and post implementation review Managing all project documentation including but not limited to change requests, project issues, UAT, micro design, cutover plan,… Show more Manage and grow internal and external relationships Chair meetings with internal and external clients in regards to progress of project deliverables Providing weekly reports on project status, budget and timeline Manage all phases of project delivery including design, implementation, testing, UAT/QAT and sign and post implementation review Managing all project documentation including but not limited to change requests, project issues, UAT, micro design, cutover plan, risk management and roll back plans Working closely with internal and external vendors in regards to licensing, hardware and contract management Working closely with service delivery members to create proposals based on tender requirements Running and reviewing reports for service tickets in line with managed service agreement, ensure tickets are being resolved within SLA Managing client expectations and escalations Implementing new and improved processes and procedures within service delivery team, ensure procedures function within internal systems and overall objective Coordinate the day to day operations of the service delivery team ensuring the completion of projects and service tickets Prioritising service tickets based on managed service agreements and associated service level agreement Maintain open communication channels with the Sales and Admin Teams Show less



Commander

• Telecommunications
• 1 - 100 Employee

• National service delivery coordinator

  • Sep 2006 - Feb 2008

  Building a rapport with clients Distribution of national IT support calls for over 200 clients and 20 engineers. Escalation point for tasks of a highly critical manner Managing resource scheduling Project scheduling Project Management Prioritising service tickets based on managed service agreements and associated service level agreement Weekly project progress meetings Reports on utilization of the service delivery team Working… Show more Building a rapport with clients Distribution of national IT support calls for over 200 clients and 20 engineers. Escalation point for tasks of a highly critical manner Managing resource scheduling Project scheduling Project Management Prioritising service tickets based on managed service agreements and associated service level agreement Weekly project progress meetings Reports on utilization of the service delivery team Working closely with the service delivery manager, ensuring resources complete tickets, projects and MSA requirements within service level agreements, budget and time Supervising and managing service delivery Draw up renewal contracts for clients and maintaining contract databases Managing vendor licensing, contact and warranty Invoicing and account reconciliation Implementing effective and innovative procedures to assist communication and workflow between account managers, pre-sales and engineering Training new employees, and creating training manuals for new and existing employees. Show less Building a rapport with clients Distribution of national IT support calls for over 200 clients and 20 engineers. Escalation point for tasks of a highly critical manner Managing resource scheduling Project scheduling Project Management Prioritising service tickets based on managed service agreements and associated service level agreement Weekly project progress meetings Reports on utilization of the service delivery team Working… Show more Building a rapport with clients Distribution of national IT support calls for over 200 clients and 20 engineers. Escalation point for tasks of a highly critical manner Managing resource scheduling Project scheduling Project Management Prioritising service tickets based on managed service agreements and associated service level agreement Weekly project progress meetings Reports on utilization of the service delivery team Working closely with the service delivery manager, ensuring resources complete tickets, projects and MSA requirements within service level agreements, budget and time Supervising and managing service delivery Draw up renewal contracts for clients and maintaining contract databases Managing vendor licensing, contact and warranty Invoicing and account reconciliation Implementing effective and innovative procedures to assist communication and workflow between account managers, pre-sales and engineering Training new employees, and creating training manuals for new and existing employees. Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Customer service and sales representative

  • Apr 2003 - Jul 2006

  Providing a high level of customer service Offering communication solutions Dealing with customer complaints in an efficient and effective manner Training new employees Meeting monthly Sales Targets Problem resolution Overall knowledge of all products and services Working in a faced paced environment Providing a high level of customer service Offering communication solutions Dealing with customer complaints in an efficient and effective manner Training new employees Meeting monthly Sales Targets Problem resolution Overall knowledge of all products and services Working in a faced paced environment