Experience

Desjardins Insurance Agents

• Canada
• Insurance
• 700 & Above Employee

• Customer Service Representative at Vince Ippolito's Desjardins Agency

  • Jul 2021 - Present

  Burlington, Ontario, Canada



Pethealth Inc.

• Canada
• Pet Services
• 100 - 200 Employee

• Customer Service Representative

  • Apr 2018 - Jun 2021

  Oakville, Ontario, Canada - Answered customer telephone calls promptly to avoid on-hold wait times. - Provided primary customer support to internal and external customers in fast-paced environment. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations. - Maintained high standards of customer service by building… Show more - Answered customer telephone calls promptly to avoid on-hold wait times. - Provided primary customer support to internal and external customers in fast-paced environment. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations. - Maintained high standards of customer service by building relationships with clients. Show less



Dr. Dejan Dental Office

• Administrative Assistant

  • Mar 2017 - Apr 2018

  Toronto, Ontario, Canada - Handled clerical duties, such as scheduling appointments, handling insurance claims, and monitoring inventory. - Addressed questions and managed communications with patients and insurance agents. - Interacted with customers professionally by phone, email or in-person.