Experience

OTP banka Srbija

• Serbia
• Banking
• 700 & Above Employee

• Business Process Management Advisor

  • Apr 2021 - Present



OTP banka Srbija

• Serbia
• Banking
• 700 & Above Employee

• Digital branch officer

  • Aug 2017 - Sep 2020

• Manual QA

  • 2019 - 2019

• Training and quality management in contact center with existing and new employees

  • 2019 - 2019



Societe Generale

• France
• Banking
• 700 & Above Employee

• JUNIOR EXPERT FOR WORKING WITH POPULATION

  • Oct 2013 - Aug 2017

  - Achieved Silver Arrow in Q4 of 2015 in Superbankers competition, and Bronze Arrow in all quarters of 2016 and accomplished bank’s Top Ten AO according to internal rating tool. - Achieved Silver Arrow in Q4 of 2015 in Superbankers competition, and Bronze Arrow in all quarters of 2016 and accomplished bank’s Top Ten AO according to internal rating tool.



Planeta Sport

• Serbia
• Retail
• 100 - 200 Employee

• SALES REPRESENTATIVE

  • Dec 2012 - Sep 2013



MPG Plus D.O.O.

• PROMOTIONAL SALES

  • May 2010 - Jul 2011

  Operative position with emphasis on presenting and promoting products to customers in markets across the city of Kragujevac, and communicating with customers.-Presented food products such as milk, ice cream, beer, wine, and meat products to over 100 customers per day through in-store promotions, tastings, samplings, giveaways, etc.-Set up policies and procedures for customers.-Delivered reports on daily activities and promotional activities results. Operative position with emphasis on presenting and promoting products to customers in markets across the city of Kragujevac, and communicating with customers.-Presented food products such as milk, ice cream, beer, wine, and meat products to over 100 customers per day through in-store promotions, tastings, samplings, giveaways, etc.-Set up policies and procedures for customers.-Delivered reports on daily activities and promotional activities results.