Jelena Mamut

Business Administrator at ADRIA DOCKS d.o.o.
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Contact Information
us****@****om
(386) 825-5501
Location
Croatia, HR
Skills

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Bio

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Credentials

  • Certificate of course attendence "Anti-money laundering and combating the financing of terorism in the financial sector"
    Zagreb Stock Exchange
    Feb, 2019
    - Nov, 2024
  • Grosses deutsches Sprachdiplom C2
    Goethe-Institut Kroatien

Experience

  • ADRIA DOCKS d.o.o.
    • Croatia
    • Shipbuilding
    • 1 - 100 Employee
    • Business Administrator
      • Sep 2021 - Present

  • Angelina Charter
    • Trogir, Split-Dalmatia, Croatia
    • Accountant
      • Feb 2021 - Aug 2021

  • Deloitte
    • Business Consulting and Services
    • 700 & Above Employee
    • Audit Analyst
      • Sep 2019 - Jun 2020

  • Adriagate
    • Croatia
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer service
      • May 2017 - Oct 2018

      Working in the headquarters of one of the biggest travel agencies in Croatia I was primarly in the customer support department for german speaking customers. An important part of my duties was also solving complaints, sometimes together with B2B partners to find the best solution possible. Addtionally I was in charge of translating parts of the web page in german. Working in the headquarters of one of the biggest travel agencies in Croatia I was primarly in the customer support department for german speaking customers. An important part of my duties was also solving complaints, sometimes together with B2B partners to find the best solution possible. Addtionally I was in charge of translating parts of the web page in german.

  • Euroherc osiguranje d.d.
    • Croatia
    • Insurance
    • 100 - 200 Employee
    • Call Center Telemarketer
      • Oct 2016 - Nov 2016

      As a telemarketer I had to calculate insurance premiums for the compulsory insurance for vehicels. These premiums would be presented via phone call and along with additional offers and explanations which gave me expierience in sales and reinforced my communication skills. As a telemarketer I had to calculate insurance premiums for the compulsory insurance for vehicels. These premiums would be presented via phone call and along with additional offers and explanations which gave me expierience in sales and reinforced my communication skills.

Education

  • University department of forensic sciences
    Master's degree
    2017 - 2019
  • Faculty of Economics, Business and Tourism - University of Split
    Master of Business Administration - MBA, Finance, General
    2015 - 2017
  • Faculty of Economics, Business and Tourism - University of Split
    Bachelor of Business Administration - BBA
    2012 - 2015
  • High school "Blaž Jurjev Trogiranin", Trogir
    Tourism and Travel Services Management
    2008 - 2012

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