Experience

4-Front Hospitality

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Reception supervisor

  • Dec 2021 - Present

  Effectively managing 3 venues in 1 outlet. Banquet, sports bar and fine dining restaurant. Conducting daily briefing and distributing tasks among team members.Efficiently managing an average traffic of 700+ covers daily. Managing large events, flow process from booking to guest feedback. Comfortably conversing using all communication tools from telephone etiquette to electronic correspondence in relation to guests needs and expectations. Collecting and filtering social media feedback in real time. Creation and implementation of staff training program.Administration tasks. Show less

• Receptionist

  • Apr 2021 - Dec 2021

  Front of house guest management and tasks. Efficiently handling 100+ phone calls daily. Promoting and upselling outlet activation upon guest arrival. Proficiently handling guest needs, expectations and feedback. Daily management of all collateral, promotion board and information.

• Hostess

  • Dec 2020 - Apr 2021

  Greeting and welcoming guest and providing them a positive first impression. Handling guest arrival process, provide information and informing waiters about guest needs. Communicating with manager on duty.



Dunavski cvet

• Vojvodina, Serbia

• Reservations Manager

  • Jul 2016 - Aug 2019

  Managing large private events (celebrations, weddings and company party's). Handling day to day booking enquiries. Helping marketing team with managing social media. Managing reception team. Managing large private events (celebrations, weddings and company party's). Handling day to day booking enquiries. Helping marketing team with managing social media. Managing reception team.