Experience

Kolektiv d.o.o. - (MojPosao.ba)

• Bosnia and Herzegovina
• Human Resources Services
• 1 - 100 Employee

• Stariji savjetnik za prodaju / Senior Sales Advisor

  • Jun 2022 - Present

• Sales and Employment Consultant

  • Jun 2018 - Present

  Work on the developing a sales plan to grow the business, in cooperation with the Management.Promoting both direct sales to projects and sales distribution channels to optimize sales volumesAchieving the KPI’s agreed with the Management Organizing daily sales calls as well as presentation of the company productsContributing to team effort by accomplishing related results as neededIdentifying sales and retention opportunities, and presenting an all-inclusive solution to clientsFollow up to ensure that appropriate actions were taken on customers' requests.Working on developing additional tools to increase salesProposing actions in order to increase sales and customer satisfactionMonitoring the personally achieved results Debt collection of the client

• Customer and Marketing Support Consultant

  • Oct 2015 - Jun 2018

  Customer ServiceManaging of incoming calls and customer inquiriesIdentifying and assessing customers’ needs to achieve satisfactionKeep records of customer’s interactions and transactions, recording details of inquiries and comments, as well as actions taken. Customer Satisfaction SurveyClient supportAssistance to job seekersAdvising job seekers about career advancementStrengthening the candidate’s baseMarketing supportSocial media marketing ( creating, managing and growing the company’s presence through Twitter, Facebook, LinkedIn, Instagram and other strategically relevant online companies)Developing and delivering the company’s social media strategy: Overseeing and organising all marketing content, Creating social imagery/videos, Community management, Creating marketing material, and leasing campaign on social mediaWorking closely with IT, Sales, Analysts, and Design departments: User Experience Strategy, Creative Direction, Supporting Art DirectionMonitoring and managing communication via social networks, communication adapted for specific target group and product/serviceexpanding the network of partnersContent creation (writing blog posts, articles, newsletters, communications materials, and material for social media channels)