Experience

Talangjägarna AB

• Sweden
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Recruitment Consultant

  • Jan 2023 - Present



Swedbank Robur

• Sweden
• Financial Services
• 200 - 300 Employee

• Client Service Manager

  • Jun 2019 - Jun 2021

  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently. • Worked to support the sales team. •Introduced new compliance and analysis initiatives to manage regulatory risks. • Enhanced customer satisfaction ratings by managing all client inquires through resolution. • Assumed ownership over team productivity and managed work flow to meet or exceed quality goals. • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently. • Worked to support the sales team. •Introduced new compliance and analysis initiatives to manage regulatory risks. • Enhanced customer satisfaction ratings by managing all client inquires through resolution. • Assumed ownership over team productivity and managed work flow to meet or exceed quality goals.



Sällskapet Jultomtarna

• Stockholm, Stockholm, Sverige

• Contributing Writer

  • Mar 2019 - Apr 2020

  Contributed as chapter author to the 150th anniversary book of the foundation "Sällskapet Jultomtarne". This chapter was an extension of the bachelor's thesis project my research partner and I conducted during my last semester at Stockholm Business School. The aim of the investigation was to determine the impact that the work of the foundation has had on the young adults that it has been able to support throughout the years and analyze it through scientific and theoretical lenses of organizational power. Show less



SAS - Scandinavian Airlines

• Sweden
• Airlines and Aviation
• 700 & Above Employee

• International Flight Attendant

  • Nov 2017 - Jun 2019

  • Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures. • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures. • Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures. • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.



Elgiganten AB

• Consumer Electronics
• 700 & Above Employee

• Salesperson

  • Aug 2016 - Dec 2018

  •Fostered relationships with customers to expand customer base and enhance loyalty and retention. •Fostered relationships with customers to expand customer base and enhance loyalty and retention.