Experience

TWN Communications

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Subject Matter Expert

  • Nov 2016 - Present

  Dedicated subject matter expert Explaining policy implementation to fellow team members. Getting management approval or approving alterations in rules, procedures and policies. Informing consumers regarding project goals and expected deliverables. Resolving project-related problems within their area of expertiseTechnical Support Representative / Scheduler coordinator keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Show less



Transworld network corp

• Technical Support Representative

  • Aug 2016 - Present

  Handle all incoming calls involving customer service , billing , long distance and technical support . Set up new customers for internet and phone service . Remain patient while listening efficiently to ensure customer satisfaction . Package inventory , create all shipping labels as input well returned items . Handle all incoming calls involving customer service , billing , long distance and technical support . Set up new customers for internet and phone service . Remain patient while listening efficiently to ensure customer satisfaction . Package inventory , create all shipping labels as input well returned items .



All of my love assisted living facility

• Tampa, Florida

• Administration Assistant

  • Jan 2013 - Jun 2016

  Perform interviews for new employees , purchase groceries or any needs of residence in the household , on call for emergencies as well as employee unable to attend work , provide transportation for residents including any medical appointments, order residents mediations in a timely manner . Perform interviews for new employees , purchase groceries or any needs of residence in the household , on call for emergencies as well as employee unable to attend work , provide transportation for residents including any medical appointments, order residents mediations in a timely manner .



Law office of victor bobet

• Tampa, Florida

• Front Desk Receptionist

  • Jun 2011 - Aug 2013

  Answered call incoming calls , scheduled all appointments , handled all walk in clients , filed all documents , maintained a clean work environment Answered call incoming calls , scheduled all appointments , handled all walk in clients , filed all documents , maintained a clean work environment