Jekonia Jakob

Networks and System Administrator at OTESA Group of Companies
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Contact Information
us****@****om
(386) 825-5501
Location
Windhoek, Khomas, Namibia, NA

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Credentials

  • CompTIA Network+
    CompTIA
    Nov, 2020
    - Oct, 2024

Experience

  • OTESA Group of Companies
    • Networks and System Administrator
      • May 2018 - Present

      My Roles: • Responsible for providing 1st, 2nd, and 3rd Level IT support to (10) of NMK holdings and OTESA subsidiary offices as well as to all our clients (OTESA Technologies Projects). • Responsible for the maintenance, configuration, and reliable operation of computer systems, vitalization, network devices such as routers, switches, firewall and access points. • Liaising with clients and 3rd party vendors, IT providers, etc. for specific requirements. • Assist in developing and implementing policies and procedures to support IT hardware and systems • Troubleshooting server-side issues as they arise. • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. • Responsible for capacity, storage planning, and database performance. • Provide input to IT Manager to prepare the annual Capex and operational budget forecasting manpower, project schedules and budget to implement ICT policies and projects. • Ensuring that systems are safe and secure against cybersecurity threats. • Assist in the development of proposals for the procurement of information technologies, systems, and services. • Train and supervise IT interns. • Liaise with Software Developer on best IT practice. Show less

  • Wadilona Cyber Security
    • IT Support Technician
      • Oct 2017 - May 2018

      My Roles: • Responsible for 1st and 2nd level IT support and services to eight (8) Wadilona’s client offices. • Escalate unresolved reported tickets to the System Administrators. • Respond to telephone calls, email, and personnel requests for technical support. • Document, track and monitor the problem to ensure timely resolution. • PABx telephone system setup and Maintenance • IMAP/POP Mailbox configuration and maintenance. • CCTV IP camera system set-up and maintenance. My Roles: • Responsible for 1st and 2nd level IT support and services to eight (8) Wadilona’s client offices. • Escalate unresolved reported tickets to the System Administrators. • Respond to telephone calls, email, and personnel requests for technical support. • Document, track and monitor the problem to ensure timely resolution. • PABx telephone system setup and Maintenance • IMAP/POP Mailbox configuration and maintenance. • CCTV IP camera system set-up and maintenance.

  • Ministry of Fisheries and Marine Resources
    • Somalia
    • Fisheries
    • 1 - 100 Employee
    • Assistant System Administrator Intern
      • Mar 2017 - Sep 2017

      My Roles: • Provide 1st level support to all MFMR end users. • Working on Active directory and controlling IT user accounts. • Maintaining up to date firewall, antivirus protection to all Ministry computers. • Assist the System Administrator in supporting server applications and operating systems. • Responds to users for any hardware or software failures on the computers, including crashes, connection failures, software reinstallations, and general end-user questions. • Assist in New IT equipment set-up and software installation and updates. • Monitors and addresses Help Desk requests and routes them to the appropriate department for resolution. • Resolve incidents with printers, copiers, and scanners. Show less

  • NSFAF
    • Namibia
    • Education Administration Programs
    • 1 - 100 Employee
    • Temporary Award Officer
      • Jan 2017 - Feb 2017

      MY ROLES: - Assist students with loan online application process, - Validate their data in the database system. MY ROLES: - Assist students with loan online application process, - Validate their data in the database system.

Education

  • NUST Namibia
    Bachelor's degree in Information Technology, Networks and System Administration
    2015 - 2018
  • Polytechnic of Namibia
    DIPLOMA IN INFORMATION TECHNOLOGY, Network and System Administration
    2013 - 2014
  • Mweshipandeka High School
    2010 - 2011

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