Jekaterina Jekimtseva

Costumer Service Operator at Medicspot
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Contact Information
us****@****om
(386) 825-5501
Languages
  • Russian Native or bilingual proficiency
  • Estonian Limited working proficiency
  • English Native or bilingual proficiency

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Bio

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Credentials

  • Marketing and Communications
    International Business Management Institute (IBMI)
    Jan, 2021
    - Nov, 2024
  • Fundamentals of Sales and Marketing, with Goldman Sachs
    Coursera
    Dec, 2020
    - Nov, 2024

Experience

  • Medicspot
    • United Kingdom
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Costumer Service Operator
      • May 2022 - Present

      - Communicating with customers by telephone, live chat, email and video call.- Reviewing customer information on internal systems to resolve queries. - Coordinating with other departments and team members to resolve issues, escalate or find out information.- Providing product or service information.- Liaising with third party companies where required e.g. pharmacies. - Working in collaboration with Doctors, Nurses and Pharmacists while performing variety of admin tasks to maintain healthcare processes and records with maximum accuracy and customer satisfaction. - Helped to increase customer return rates by providing excellent customer service at all times.

  • Hult International Business School
    • United States
    • Higher Education
    • 700 & Above Employee
    • Enrollment Coordinator
      • Jun 2021 - Apr 2022

      - Promoting top-ranked MBA/Masters programs to pre-qualified potential candidates. - Providing advice by telephone. - Interacting with candidates in a professional manner, in line with the brand values and principles. - Supporting recruiters with advanced candidates. - Contributing to team coaching and development. - Supporting the Enrollment team by researching, identifying and contacting the best students’ profiles via online platforms. - Pipeline building through new lead generation campaigns via social networks (LinkedIn, Facebook, etc). - Managing leads database through online CRM platform/Salesforce. - Supporting the development of online marketing campaigns, using the range of media techniques.

  • R.M.Williams
    • Australia
    • Retail
    • 200 - 300 Employee
    • Retail Sales Representative
      • Jan 2020 - Jun 2021

      • Revised sales strategy to align with new customer trends. • Ensure high level of quality and accuracy in the daily work. • Utilized solution selling to uncover customer needs, establish value, provide solutions and ensure customer satisfaction. • Maintaining and developing relationships with existing customers in person, via telephone calls and emails. • Maintaining customer database through Salesforce. • Responsible for developing sales targets and strategies with the help of the sales team, and then overseeing that these targets are met. • Identified and maximised sales opportunities, and increased customer retention rates.

  • The Bannatyne Group
    • United Kingdom
    • Wellness and Fitness Services
    • 300 - 400 Employee
    • Front of House Sales Assistant
      • Aug 2019 - Dec 2019

      • Acted as the first point of contact for visitors and customers. • Maintained accurate client records and provided office employees with assistance. • Worked with strong attention to detail and precision. • Brought forth a strong ability for multitasking and prioritizing tasks. • Dealing with wide range of clients on daily basis and building up the new customer relationships. • Acted as the first point of contact for visitors and customers. • Maintained accurate client records and provided office employees with assistance. • Worked with strong attention to detail and precision. • Brought forth a strong ability for multitasking and prioritizing tasks. • Dealing with wide range of clients on daily basis and building up the new customer relationships.

  • Adverttu
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Personal Assistant to Operational Project Manager
      • Jun 2016 - Dec 2017

      • Handled calls, collected personal information, and managed schedules. • Worked well independently and on a team to solve problems. • Organized and prioritized work to complete assignments in a timely, efficient manner. • Handled calls, collected personal information, and managed schedules. • Worked well independently and on a team to solve problems. • Organized and prioritized work to complete assignments in a timely, efficient manner.

Education

  • SOAS University of London
    Bachelor's degree, Accounting and Finance
    2019 - 2023
  • Christ The King: St. Mary’s College
    2017 - 2019

Community

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