Experience

IntuneHealth

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Success Consultant

  • Jun 2022 - Present

  • Built and nurtured B2C and B2B partnerships, identifying and enrolling more than 20 patients in the first 3 months, being the employee to enroll patient number one for the whole company. • Achieved the title for most active employee in the community by designing and organizing all sort of events (health fairs, luncheons, exercise classes, art workshops,). Reached up to 16 events per month, by partnering with key community officials, businesses, and senior outreach programs in Broward County. Show less



Regents Park At Aventura

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Admissions and Marketing coordinator

  • Mar 2019 - Jun 2022

  • Developed effective admissions process by reviewing, analyzing and following up with referrals from health platforms and also from the community in less time, generating 5% faster response. • Decreased resident relocation/leaving rate by 60% and increased family and relationship satisfaction through fostering partnerships and clear communication implementing surveys and reviews strategies. • Guided families/ patients/other parties interested in the facility and touring with them, addressing concerns, questions and following up. Increased by 30% the number of new patients coming from home. • Managed all internal sales leads from placement referral agencies (ongoing networking) and from state healthcare platforms, including handling phone calls and walk ins. • Assisted and guided families, residents, outside parties in senior placement, even outside the facility; increased occupancy level by 25% in less than 1 year. • As the main point of contact for Spanish speaking leads, residents, and families, increased the number of tours in the community by 15%. Show less



Westaff

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Account Executive

  • Jan 2018 - May 2019

  • Obtained 15 new accounts before the 6th month, promoting lasting relationships with clients within the logistics, manufacturing, and hospitality industry. • Recovered business relations with 4 lapsed customers, improving positive monthly client survey ratings by 5% and boosting presence in SEO. • Collaborated with sales and service teams in implementing efficient resolution methods, reducing call-backs to zero coming from unsatisfied customers in the post-sale stage. • Obtained 15 new accounts before the 6th month, promoting lasting relationships with clients within the logistics, manufacturing, and hospitality industry. • Recovered business relations with 4 lapsed customers, improving positive monthly client survey ratings by 5% and boosting presence in SEO. • Collaborated with sales and service teams in implementing efficient resolution methods, reducing call-backs to zero coming from unsatisfied customers in the post-sale stage.



Area Constructiva S.A.S

• Bogotá D.C., Colombia

• Human Resources and Business Coordinator

  • Jan 2013 - Nov 2016

  • Implemented Occupational Health and Safety Management System, coordinating technical training for more than 60 employees and establishing internal emergency brigades. • Restructured and updated business plan, organizing and managing projects, teams and assignments. • Introduced the employee internal workbook, improving performance of the workforce, resulting in a 20% drop in reports from clients claiming delays in delivery times. • Restored business interactions with trusted suppliers through renegotiating strategies with senior levels of management and team members. Show less



UNIFIT Dotaciones & Uniformes

• Bogotá D.C., Colombia

• Manager/ Entrepreneur

  • Nov 2012 - Apr 2014

  •Founded the company, attaining business leads converted into opportunities and contracts with important clients such as the video games company Nintendo. •Accomplished partnership with important fabric suppliers, achieving business links with key Colombian suppliers as Primatela, Facol, and Lafayette. •Founded the company, attaining business leads converted into opportunities and contracts with important clients such as the video games company Nintendo. •Accomplished partnership with important fabric suppliers, achieving business links with key Colombian suppliers as Primatela, Facol, and Lafayette.