Inside Sales and Service Coordinator -- IT Help Desk

• Apr 2005 - Present

- Orchestrate and handle all incoming customer requests and orders for the sales department, compiling and processing into internal production. Having served as the longest tenured office coordinator in company history since 1982. - Deliver crucial direct sales and tech support to 90+ Semiconductor Manufacturing plants, colleges, and research facilities, while partnering with affiliated international representatives and resellers from 12+ countries. - Prepare contracts, conduct sales reports, and develop and implement new strategies to boost corporate sales; receive calls, respond to emails, and serve as primary point of contact between company and key customers. - Review and analyze complaints received from clients; oversaw major customer accounts and defined sales targets and quotas. - Maintain all sales records, perform data entry tasks, and provide excellent customer service; complete duties as assigned by managers; receive Employee of the Month awards for constantly increasing sales and revenue. - Collaborate with supervisor and manager to enhance processes, identify issues, and document revisions to procedures; offer assistance to sales management for preparation of weekly/monthly sales reports. - Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issues; excel in asking probing questions and researching, analyzing and rectifying issues. - Partner with tier II and Tier III help desk peers to resolve complex issues that require escalations; offer detailed descriptions of issues in trouble ticket system and follow up diligently to ensure swift resolutions. - Act as single point of contact for managing telecommunications, data networking, and other technology services from installation to maintenance. Show less

Licensed Property & Casualty Insurance Agent

• Jan 2003 - Apr 2005

Application Processor -- Data Entry

• Sep 2001 - Dec 2002